Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences for guests and manage hotel operations during the night.
- Company: Join Eclipse Hotels Group, a family-owned hotel brand with a passion for service.
- Benefits: Enjoy discounted stays at 5000+ hotels, health plans, and employee celebrations.
- Other info: Dynamic role with opportunities for training and career development.
- Why this job: Be the warm welcome that makes guests feel at home in any location.
- Qualifications: Previous hotel experience and exceptional customer service skills are a must.
The predicted salary is between 22000 - 26000 £ per year.
Eclipse Hotels Group is an international family owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Night Guest Services Agent at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Night Guest Service Agent you'll deliver this through managing all aspects of the day to day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide.
- 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check ins).
- Multi tasker - Coverage of our reception desk, kitchen bar and restaurant.
- Be able to answer our hotels calls in a professional yet welcoming manner.
- Run our Night Audit process.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments by setting up/clearing down of any of our food & beverage outlets (Including conference & events).
- Prepare food for breakfast service.
- Conduct regular security walks around our hotel.
What we are looking for:
- Previous hotel experience as a Front Office Team Member or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- A clear understanding of the need for night time work.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, Power Point presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Night Guest Service Agent in Norwich employer: Holiday Inn Express Norwich
Contact Detail:
Holiday Inn Express Norwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Service Agent in Norwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Guest Service Agent role.
✨Tip Number 2
Prepare for the interview by researching Eclipse Hotels Group and their values. Show us you’re passionate about delivering first-class service and creating memorable experiences for guests. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Practice your customer service skills! Think of scenarios you might face as a Night Guest Service Agent and how you would handle them. Being able to demonstrate your problem-solving abilities will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Holiday Inn Express in Norwich.
We think you need these skills to ace Night Guest Service Agent in Norwich
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hospitality. Mention any previous roles that involved customer service or front office duties, as this will show us you’re a great fit for the Night Guest Service Agent position.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re passionate about joining Eclipse Hotels Group. Share specific examples of how you've created memorable experiences for guests in the past, and why you’d love to do it with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application, and it shows you’re serious about joining our team. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Holiday Inn Express Norwich
✨Know the Company Inside Out
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understand their values, mission, and what sets them apart in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Guest Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create that warm atmosphere they’re looking for.
✨Demonstrate Your Multi-tasking Abilities
The role requires juggling various tasks, from managing the reception desk to supporting food and beverage services. Think of specific instances where you successfully managed multiple responsibilities at once, and be ready to discuss how you prioritised tasks effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the hotel’s operations, team culture, or training opportunities. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.