At a Glance
- Tasks: Welcome guests, serve food & drinks, and create memorable dining experiences.
- Company: Join Eclipse Hotels Group, a family-owned hotel brand with a passion for hospitality.
- Benefits: Flexible hours, team environment, and opportunities for growth in the hospitality industry.
- Other info: Dynamic work environment with opportunities to develop your skills and career.
- Why this job: Be part of a team that delivers true hospitality and makes a positive impact on guests' experiences.
- Qualifications: Previous experience in food & beverage roles and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As a Food & Beverage Team Member, you'll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests' experiences to their unique tastes, you'll help create memories that are as delightful as our dishes.
Key Responsibilities and Duties:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement.
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up.
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests.
True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay.
True Listening: focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: providing our guests with what they need, and doing so in a timely and caring manner.
What We Are Looking For:
- Previous hotel experience as a Food & Beverage Team Member or other similar roles, ideally from a branded hotel/restaurant background.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
- Willing to work a flexible schedule including evenings, weekends and bank holidays.
Food and Beverage Team Member in Norfolk employer: Holiday Inn Express Norwich
Eclipse Hotels Group is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where True Hospitality is at the core of every interaction. As a Food and Beverage Team Member at our Holiday Inn Express in Norwich, you will enjoy opportunities for personal development, a supportive environment, and the chance to create memorable experiences for guests while being part of a family-owned hotel group with a passion for service excellence.
Contact Details:
Holiday Inn Express Norwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member in Norfolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eclipse Hotels Group and their brands. Understanding their values and what they stand for will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your previous experience in food and beverage roles.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so don’t be afraid to showcase your unique flair and approach to service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Eclipse Hotels Group family. Don’t miss out on this opportunity to be part of a team that values True Hospitality!
We think you need these skills to ace Food and Beverage Team Member in Norfolk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for food and beverage service.
Tailor Your Experience:Make sure to highlight any relevant experience you have in the food and beverage industry. If you've worked in hotels or restaurants before, mention specific roles and what you enjoyed about them. We love seeing how your background fits with our values!
Be Specific About Skills:Don’t just list your skills; give examples of how you've used them in past roles. Whether it’s providing exceptional customer service or handling payment transactions, we want to know how you’ve made a difference in previous jobs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Holiday Inn Express Norwich
✨Know the Company
Before your interview, take some time to research Eclipse Hotels Group and their brands. Understanding their values, especially around 'True Hospitality', will help you align your answers with what they’re looking for. It shows you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about times when you went above and beyond for a guest or handled a difficult situation. This will demonstrate your ability to create memorable experiences, which is key for a Food & Beverage Team Member.
✨Practice Your Communication
Since excellent communication skills are crucial for this role, practice speaking clearly and confidently about your experiences. You might even want to role-play common scenarios you could face in the job, like taking orders or handling payments, to show you can handle the pressure.
✨Emphasise Your Team Spirit
Eclipse Hotels Group values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to build rapport with colleagues and guests alike. This will show that you’re not just a great individual contributor but also a fantastic team player.
