At a Glance
- Tasks: Create memorable experiences for guests and manage hotel operations during the night.
- Company: Eclipse Hotels Group, a family-owned hotel group with a passion for service.
- Benefits: Discounted stays at 5000+ hotels, health plan, and excellent training opportunities.
- Other info: Inclusive culture with opportunities for career growth and development.
- Why this job: Join a dynamic team and make every guest feel at home.
- Qualifications: Previous hotel experience and exceptional customer service skills required.
The predicted salary is between 20000 - 25000 € per year.
Eclipse Hotels Group is an international family-owned hotel group headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Night Guest Services Agent at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first-class service and a quality employee experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Night Guest Service Agent, you'll deliver this through managing all aspects of the day-to-day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this, you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide with 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests' experience.
- Ensure that our guests experience a smooth Check-in and Check-out process (Including Group Check-ins).
- Multi-tasker - Coverage of our reception desk, kitchen bar and restaurant.
- Be able to answer our hotel's calls in a professional yet welcoming manner.
- Run our Night Audit process.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments by setting up/clearing down of any of our food & beverage outlets (Including conference & events).
- Prepare food for breakfast service.
- Conduct regular security walks around our hotel.
What we are looking for:
- Previous hotel experience as a Front Office Team Member or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- A clear understanding of the need for night-time work.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail.
- Proficient in Microsoft Word, Excel, PowerPoint presentations.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes an inclusive, people-focused culture.
Night Guest Service Agent employer: Holiday Inn Express Norwich
Eclipse Hotels Group is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. As a Night Guest Service Agent at our Holiday Inn Express in Norwich, you will benefit from competitive perks such as discounted hotel stays, comprehensive health plans, and extensive training opportunities, all while being part of a family-owned business that values every team member's contribution to creating memorable guest experiences.
Contact Detail:
Holiday Inn Express Norwich Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hotel industry. A personal recommendation can go a long way in landing that Night Guest Service Agent role.
✨Tip Number 2
Show up at the hotel! If you’re nearby, pop in and introduce yourself. Ask about any upcoming opportunities and express your enthusiasm for the role. It’s all about making that memorable first impression!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and hotel operations. We want you to shine, so think about how you can demonstrate your skills and experience in a way that aligns with what Eclipse Hotels Group is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Holiday Inn Express.
We think you need these skills to ace Night Guest Service Agent
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel industry. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for candidates who understand the importance of creating memorable experiences for guests, so connect your past roles to what we do at Eclipse Hotels Group.
Be Detail-Oriented:Since attention to detail is key for the Night Guest Service Agent role, ensure your application is free from typos and errors. A well-organised and polished application reflects your ability to maintain high standards, which is exactly what we value.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Holiday Inn Express Norwich
✨Know the Company
Before your interview, take some time to research Eclipse Hotels Group and their brands like Holiday Inn. Understanding their values and what they stand for will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As a Night Guest Service Agent, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to create that warm atmosphere they’re looking for.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as a guest complaint or a busy check-in period. Practise your responses to these scenarios so you can show off your problem-solving skills and composure under pressure.
✨Dress the Part
Even though it’s a night position, first impressions matter! Dress smartly and professionally for your interview. It shows that you respect the opportunity and understand the importance of presentation in the hospitality industry.
