Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, serve food and drinks, and ensure a memorable dining experience.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a passion for hospitality.
- Benefits: Enjoy flexible hours, a supportive team, and opportunities for growth in a vibrant environment.
- Why this job: Be part of a culture that values True Hospitality and creates unforgettable guest experiences.
- Qualifications: Previous experience in food and beverage roles, strong customer service skills, and a proactive attitude.
- Other info: Willingness to work evenings, weekends, and bank holidays is essential.
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company\’s current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Food & Beverage Team Member at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
Creating great Food & Beverage memories can come from many places, the sights, sounds, smells and more importantly our service. As Food & Beverage Team Member you\’ll welcome our guests, recommend food & drink options and help keep service on track and up to standard. By tailoring each of our guests\’ experiences to their unique tastes, you\’ll help create memories that are as delightful as our dishes.
What will your key responsibilities and duties be: –
This is but a small taster of what we would expect in this role: –
- Create a warm welcome to everyone and set the tone for each of our guests\’ experience.
- Present each meal that is a feast for the eyes and a treat for the taste buds. With your own signature flare, you\’ll be turning our high standards into memorable meals for each one of our guests, whether this be in our Restaurant, Bar, Room Service or Meetings & Events.
- Prepare and serve drinks to our high standards, whilst taking into consideration each guest requirement
- Ensure that our guests receive great service as part of our conference and events function, either by our food service or room set up
- Deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Clear down and set up our facilities as required.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It\’s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests
- True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for: –
- Previous hotel experience as a Food & Beverage Team Member or other similar roles, ideally from a branded hotel/restaurant background
- A basic understanding of food safety.
- Experience in offering exceptional customer service.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
- Willing to work a flexible schedule including evenings, weekends and bank holidays;
Food and Beverage Team Member employer: Holiday Inn Express Norwich
Contact Detail:
Holiday Inn Express Norwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Familiarise yourself with the specific food and beverage offerings at Holiday Inn Express. Knowing the menu inside out will not only help you recommend dishes confidently but also show your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were guests. Focus on creating a warm atmosphere and responding to their needs, which will prepare you for the real interactions you'll have with guests.
✨Tip Number 3
Research the concept of 'True Hospitality' that Eclipse Hotels Group promotes. Understanding this philosophy will help you align your approach to service with the company's values, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Eclipse Hotels Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Food and Beverage Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences that demonstrate your ability to create memorable guest experiences, as highlighted in the job description.
Highlight Relevant Experience: In your CV, emphasise any previous roles in food and beverage service or hospitality. Include specific examples of how you provided exceptional customer service and contributed to a positive dining experience.
Showcase Your Skills: Make sure to include any relevant skills such as food safety knowledge, communication abilities, and proficiency in Microsoft Office. These are important for the role and will help your application stand out.
How to prepare for a job interview at Holiday Inn Express Norwich
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this aligns with the company's focus on True Hospitality.
✨Demonstrate Your Customer Service Skills
Prepare to discuss situations where you provided exceptional customer service. Highlight your ability to listen to guests' needs and respond promptly, showcasing your proactive approach to ensuring a positive experience.
✨Familiarise Yourself with Food Safety Standards
Since a basic understanding of food safety is required, brush up on relevant regulations and best practices. Be ready to discuss how you ensure food safety in your work, as this will demonstrate your commitment to high standards.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. This could involve simulating a guest interaction or handling a service issue. Approach these scenarios with confidence and creativity, showing how you would tailor the experience to meet guests' unique tastes.
