Holiday Inn Express Manchester Arena is seeking a Senior Guest Service Manager to lead the GSM & GSA teams and ensure consistent, first‑class guest experiences across the stay. Reporting to the Operations Manager, you will drive frontline service, oversee front desk operations during shifts, and coach the team to uphold the brand standards and Heartbeat metrics at this central Manchester hotel.
You will monitor guest feedback, coordinate with housekeeping and food service, manage rosters, and
#J-18808-LjbffrSenior Guest Experience Manager in Manchester employer: Holiday Inn Express Manchester City Centre Arena (Northern Quarter)
At Holiday Inn Express Manchester Arena, we pride ourselves on being an exceptional employer that values integrity, care, and passion. Our vibrant work culture fosters employee engagement and growth, offering a comprehensive Talent Development programme alongside competitive benefits such as increased holiday entitlement and exclusive discounts. Located in the heart of Manchester, our hotel provides a dynamic environment where you can thrive while delivering memorable experiences to our guests.
Contact Details:
Holiday Inn Express Manchester City Centre Arena (Northern Quarter) Recruitment Team
