At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join a top-rated hospitality brand that values its people and diversity.
- Benefits: Enjoy flexible hours, discounts, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be the friendly face that makes every guest feel special and valued.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle-free stays with free WiFi, on-site dining, and our signature Express Start breakfast. Behind the scenes, it’s our team who make the difference — working in a fast-paced, welcoming environment where no two days are the same.
As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Free on-site car parking for team members
- Unsociable hours shift allowance of an additional +£2/+£3 per hour
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- And much much more!
A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT OUR HOTEL:
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
- Working 3 x 5hr shifts per week: 17:00-22:00 / 18:00-23:00
WHAT WE NEED FROM YOU:
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Receptionist in Manchester employer: Holiday Inn Express Manchester Airport
At RBH, we prioritise our people, fostering a vibrant and inclusive work culture that celebrates diversity and individuality. As part of the IHG family at Holiday Inn Express Manchester Airport, you will enjoy a range of benefits including flexible working arrangements, enhanced leave options, and opportunities for personal growth in a dynamic hospitality environment. Join us to be part of a team that values your contributions and offers a rewarding career path in one of the Top 30 Best Places to Work in Hospitality.
Contact Details:
Holiday Inn Express Manchester Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out RBH's values and what makes them tick. This way, you can show how you fit right in with their people-first approach.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and creating that warm welcome.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from past experiences where you juggled multiple tasks successfully. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the RBH team and being part of their exciting journey in hospitality.
We think you need these skills to ace Receptionist in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and passion for hospitality.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight your communication skills and any experience you have in customer service. We love seeing how you can connect with guests!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, as we value organisation and precision. A polished application shows us you’re detail-focused, just like we need you to be on the job!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Express Manchester Airport
✨Know the Company
Before your interview, take some time to research RBH and the Holiday Inn Express Manchester Airport. Understand their values, mission, and what makes them a top place to work in hospitality. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. During the interview, highlight your communication skills and any previous experience where you've created memorable guest experiences. Share specific examples that demonstrate your ability to connect with people and handle inquiries effectively.
✨Demonstrate Multitasking Abilities
The role requires juggling multiple tasks at once, so be prepared to discuss how you manage your time and priorities. Think of situations where you've successfully handled busy periods or unexpected challenges, and explain how you kept everything running smoothly while maintaining a positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they support employee wellbeing. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
