Night Team Supervisor / Duty Manager in Manchester

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle‑free stays with free WiFi, on‑site dining, and our signature Express Start breakfast. Behind the scenes, it’s our team who make the difference — working in a fast‑paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free on‑site car parking for team members
• Unsociable hours shift allowance of extra +£2/+£3 per hour
• Free meals on duty saving you over £1000 per year
• And much much more!

AN EVENING IN THE LIFE OF NIGHT TEAM SUPERVISOR AT OUR HOTEL

What you’ll be doing...

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late‑arriving guests with a friendly smile and help them settle in, handling check‑ins, check‑outs, and everything in between.
• Handle night audits and end‑of‑day reports, keeping things organised and ready for the morning crew.
• Be the go‑to for any guest requests during the night, whether it’s an extra pillow or late night pizza - bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay. Ensure the early breakfast and breakfast buffet are set out and ready to go.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

WHAT WE NEED FROM YOU

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail‑oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts. Be able to work 5 shifts out of 7, 22:45-07:15 - 40hrs per week.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact .

Night Team Supervisor / Duty Manager • Manchester, England, United Kingdom

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