Front Office Manager

OUR HOTEL Holiday Inn Express Manchester Airport is a modern 199-bedroom hotel just minutes from the terminals, popular with both business and leisure travellers. Guests enjoy smart, hassle-free stays with free WiFi, on-site dining, and our signature Express Start breakfast. Behind the scenes, it’s our team who make the difference ‑ working in a fast-paced, welcoming environment where no two days are the same. As part of the IHG family, joining us means being part of a trusted global brand with opportunities to learn, grow, and build a career in hospitality.

OUR BENEFITS

• You will have access to a benefits package we believe truly works for our people: Discounted hotel room rates for you and your friends.
• Conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently.
• Act as the primary contact for guest concerns, handling complaints with empathy and efficiency, and collaborating with other departments to ensure smooth operations and guest satisfaction.
• Manage front office budgets, control expenses, and participate in financial forecasting, overseeing cash handling and monitoring accounts receivable for accuracy and compliance.
• Maintain records of occupancy, rates, and guest profiles, preparing daily, weekly, and monthly reports, and share insights with senior management.
• Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships.
• Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members.

What We Need from You

• A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting.
• Proven record of effectively leading a team, building positive dynamics, and coaching for performance.
• Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally.
• Strong organizational abilities to manage daily operations and administrative tasks efficiently.
• Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles.
• Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite.
• Resourceful, solution-oriented, and comfortable making decisions under pressure.
• Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry; 24hrs a day, 365 days a year.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: Competitive salary