At a Glance
- Tasks: Engage with clients, manage bookings, and drive hotel performance through sales and marketing.
- Company: Join Aimbridge Hospitality, a global leader in the hospitality industry.
- Benefits: Enjoy flexible working, hotel discounts, and access to financial wellbeing tools.
- Other info: Opportunities for growth across various commercial roles in an international setting.
- Why this job: Kickstart your career in hospitality while learning from industry experts.
- Qualifications: No prior hotel experience needed; just bring your passion for people and sales.
The predicted salary is between 22050 - 26950 £ per year.
Your commercial skills could take you further than you think. If you’re great with people, naturally spot opportunities and want to build a career with one of the world’s leading hospitality businesses, we’d like to hear from you.
Aimbridge Hospitality EMEA is part of a global hospitality business, partnering with some of the world’s most recognised hotel brands, including Hilton, IHG, Accor and Marriott. We believe talented people can come from anywhere. Your experience might be in sales, recruitment, retail, travel, property, events, customer service, account management or something completely different. If you know how to build relationships, understand what customers need and turn opportunities into results, you could have exactly the skills we’re looking for.
This is an opportunity to take the experience you already have and use it to build a career in hospitality. As our Commercial Sales & Reservations Executive, you’ll get exposure to the wider commercial operation of the hotel, working across sales, reservations, revenue and marketing. You’ll learn how we attract new business, build relationships with corporate clients, convert enquiries, manage group bookings and ultimately drive the performance of the hotel.
You’ll have the opportunity to attend networking events and exhibitions, create proposals, contribute ideas to marketing activity and work alongside teams from across the hotel. And you won’t be expected to arrive knowing everything about hotels. We’ll help you learn the industry while giving you the opportunity to build on the strengths and experience you already have.
There’s plenty of variety. You might start the day following up a potential new client or researching businesses we’d love to work with. Later, you could be preparing a corporate proposal, converting a group enquiry or working with our Front Desk team to make the most of a sales opportunity. You’ll also play an important part in reservations, responding to enquiries, managing group and corporate bookings and making sure everything is in place for our guests before they arrive.
Alongside this, you could be attending a networking event, contributing ideas for social media or email marketing, looking at competitor activity or sitting with the commercial team to understand how the hotel is performing. It’s a role where you’ll be encouraged to get involved, ask questions, build relationships and bring your own ideas to the table.
Previous hotel sales experience isn't essential. We’re more interested in what you can bring. You’ll be someone who enjoys speaking to people and building relationships. You’ll be confident picking up the phone, following up an opportunity or starting a conversation with someone new. You’ll have a strong customer focus, good attention to detail and the ability to keep yourself organised when there are several things happening at once. You’ll also have a commercial mindset. You don’t need to know hotel revenue terminology on day one, but you should be curious about what drives performance, comfortable working towards results and motivated by seeing the difference your contribution can make. Above all, we’re looking for someone with the energy and ambition to learn.
Where this role takes you is up to you. You’ll build experience across sales, reservations, revenue and marketing, giving you a strong foundation for a career in the commercial side of hospitality and the opportunity to discover where your strengths could take you next. And because Aimbridge operates hotels across an international portfolio, joining us can open the door to opportunities beyond this role as your career develops.
You’ll also have access to:
- Industry-leading training and development opportunities
- Hotel discounts across our portfolio, including staff rates and up to 50% off food and beverage
- Wagestream, giving you access to up to 40% of your pay as it is earned and tools to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Flexible working opportunities
- Minimum 28 days' holiday including bank holidays, pro rata
- Paid breaks
- Career and lifestyle breaks
- Free staff parking
At Aimbridge Hospitality EMEA, we believe your background shouldn't define how far you can go. We're a global hospitality business with opportunities across hotels, brands, disciplines and countries, but our approach is centred around our people. We want you to feel supported to develop, try something new and build a career that's right for you. So, if this role excites you but your CV doesn't look like a traditional hospitality CV, we still want to hear from you. Your experience could be exactly what we're looking for.
Commercial Sales & Reservations Executive in East Ham employer: Holiday Inn Express London ExCeL
Aimbridge Hospitality EMEA is an exceptional employer that prioritises a people-first approach, fostering a vibrant work culture where diversity and collaboration thrive. As a Guest Service Manager- Assistant Front Office Manager, you will benefit from extensive employee growth opportunities and the chance to work with renowned hotel brands in exciting destinations, making every day a rewarding experience.
Contact Details:
Holiday Inn Express London ExCeL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Sales & Reservations Executive in East Ham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express London ExCeL. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express London ExCeL
Don't be shy about reaching out to Holiday Inn Express London ExCeL directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commercial Sales & Reservations Executive in East Ham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express London ExCeL and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express London ExCeL
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
