At a Glance
- Tasks: Lead the reservations team to optimise bookings and enhance guest experiences.
- Company: Join a top-rated hospitality company that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, and flexible working arrangements.
- Other info: Great career growth opportunities and a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team in a newly upgraded hotel near major London attractions.
- Qualifications: Experience in hotel reservations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Holiday Inn Express® London - Limehouse hotel sits near the Thames River in a historic part of London close to major attractions. Boasting 176 contemporary rooms, it is less than 5 minutes' walk from Limehouse DLR station, where trains travel to central London in about 20 minutes and to the O2 arena and London City Airport (LCY) in less than 30 minutes. The hotel has undergone a multi-million pounds upgrade earlier this year, including a shiny brand-new lobby and additional 26 rooms featuring the Holiday Inn Express Urban Room Concept.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A RESERVATIONS MANAGER AT HOLIDAY INN EXPRESS – LONDON LIMEHOUSE
What you'll be doing...
Reporting to the General Manager, you can expect your working day to include the following. As Reservations Manager you must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team by example. The role requires excellent interpersonal skills to handle booking enquiries from leisure and corporate markets.
Your key areas of responsibility will include:
- Lead the reservation tasks to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel
- Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak season
- Conversion of group enquiries, both business and leisure, manage group blocks, liaise with group partners in terms of presales numbers, contracts, rooming lists and invoicing. Maintain positive relationships with business partners to ensure strategy long term relationships and repeat business.
- Utilise statistical data to set future pricing selling strategies for group and transient accommodation for the duration of the hotels booking window, including manage inventory strategies for systems.
- To be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel, assist with hotel show rounds and attend sales meetings with key business partners.
- Collaborate closely with the Front Office, Revenue and Central Sales Teams to maximise upselling, business referrals within the company and drive revenue generation across all streams.
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge.
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests.
- Coach and motivate the team, providing training and feedback to deliver consistently high service standards and memorable guest interactions.
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions.
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand.
- Attendance of daily and weekly operations meeting and quarterly HOD Meetings and Commercial Reviews.
WHAT WE NEED FROM YOU
Proven experience in hotels reservations ideally within a high-volume branded hotel environment with a strong commercial mindset and the desire to win new business. Excellent communication and presentation skills, a client-focused approach to handling bookings, guest queries, and VIP requests. Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments. Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail. Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training. A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes. Brand Hotel experience ideally within IHG would be highly beneficial although training will be provided. Knowledge of the London hotel market is highly advantageous.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careers@rbhmanagement.com
Reservations Manager in London employer: Holiday Inn Express Limehouse
At RBH Hospitality Management, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As a Reservations Manager at the Holiday Inn Express London - Limehouse, you will enjoy a comprehensive benefits package, including flexible working arrangements, course sponsorship, and discounted hotel rates, all while being part of a team that is dedicated to delivering exceptional guest experiences in a beautifully upgraded hotel near iconic London attractions.
Contact Detail:
Holiday Inn Express Limehouse Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH or similar hotels. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can contribute to creating memorable guest experiences.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Prepare for success! Research the hotel and its culture before any interviews. Understand their values around diversity, wellbeing, and sustainability. This will help you tailor your responses and demonstrate that you’re a great fit for their team.
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating memorable guest experiences.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in hotel reservations and any leadership roles you've had. We love seeing how your skills align with what we need for the Reservations Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in our guest interactions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Holiday Inn Express Limehouse
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s offerings and recent upgrades. Research the Holiday Inn Express Urban Room Concept and be ready to discuss how you can enhance guest experiences based on this knowledge.
✨Showcase Your Leadership Skills
As a Reservations Manager, you’ll need to inspire your team. Prepare examples of how you’ve successfully led teams in the past, focusing on your ability to coach and motivate others while maintaining high service standards.
✨Be Data Savvy
Brush up on your analytical skills! Be prepared to discuss how you’ve used booking data to inform pricing strategies or improve occupancy rates. Showing that you can interpret data effectively will set you apart.
✨Engage with Enthusiasm
Demonstrate your passion for the hospitality industry during the interview. Share stories about memorable guest interactions and how you’ve gone above and beyond to create exceptional experiences, as this aligns with the company’s values.
