At a Glance
- Tasks: Manage reservations and enhance guest experiences in a vibrant hospitality environment.
- Company: RBH, a top-rated employer in the hospitality industry.
- Benefits: Competitive pay, health & wellbeing support, and a focus on diversity.
- Other info: Be part of a company that values individuality and career growth.
- Why this job: Join a passionate team and make a real difference in guest satisfaction.
- Qualifications: Experience in hospitality and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent.
Reservations and Guest Services Manager in London employer: Holiday Inn Express Limehouse
At RBH, we pride ourselves on fostering a vibrant work culture that prioritises the wellbeing and growth of our employees. As a Reservations and Guest Services Manager, you will benefit from our commitment to diversity, sustainability, and individual development, all while working in an award-winning environment recognised as one of the Top 30 Best Places to Work in Hospitality. Join us to be part of a team that values your contributions and supports your career journey.
Contact Details:
Holiday Inn Express Limehouse Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Guest Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH. A friendly chat can open doors and give you insider info on what they’re looking for in a Reservations and Guest Services Manager.
✨Tip Number 2
Show your passion! When you get the chance to interview, let your enthusiasm for the hospitality industry shine through. Share your experiences and how they align with RBH's values of diversity and wellbeing.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a manager and how you’d handle them. This will show that you’re ready to tackle challenges head-on and fit right into the RBH team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RBH family and being part of a top-rated workplace.
We think you need these skills to ace Reservations and Guest Services Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent service and creating memorable experiences for guests.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations and Guest Services Manager role. Highlight relevant experience and skills that align with our values at RBH, such as diversity, health & wellbeing, and sustainability.
Be Authentic:We appreciate individuality, so don’t be afraid to let your personality come through in your application. Share your unique experiences and perspectives that make you a great fit for our team.
Apply Through Our Website:To ensure your application gets the attention it deserves, please apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Holiday Inn Express Limehouse
✨Know the Company Inside Out
Before your interview, take some time to research RBH thoroughly. Understand their values, mission, and what makes them a top place to work in hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Passion for Hospitality
As a Reservations and Guest Services Manager, your passion for the industry is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to exceptional service and align with RBH's values.
✨Prepare for Behavioural Questions
Expect to face behavioural interview questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about RBH's approach to diversity, health & wellbeing, or sustainability initiatives. This shows you're not just interested in the role, but also in the company's culture and values.
