At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, extra leave for your birthday, and free meals on duty.
- Other info: We celebrate diversity and offer an inclusive workplace culture.
- Why this job: Join a vibrant team where every day is different and your efforts make a real impact.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed
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Guest Service Assistant in London employer: Holiday Inn Express Limehouse
At RBH, we pride ourselves on being a top employer in the hospitality sector, offering a vibrant work culture that prioritises our people. With a focus on employee wellbeing, diversity, and growth opportunities, our Holiday Inn Express® London - Limehouse location provides a dynamic environment where you can thrive. Enjoy benefits like discounted hotel stays, flexible working arrangements, and a supportive team atmosphere that makes every day rewarding.
Contact Details:
Holiday Inn Express Limehouse Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant in London
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the hotel's offerings, such as local attractions and dining options, will help you demonstrate your enthusiasm for the role and your ability to assist guests effectively.
✨Tip Number 2
Showcase your communication skills during any interactions with the recruitment team. Whether it's through a phone call or an informal chat, being friendly and approachable can leave a lasting impression, reflecting the qualities they seek in a Guest Service Assistant.
✨Tip Number 3
Prepare examples of how you've handled challenging situations in the past. Being able to discuss specific instances where you solved problems or went the extra mile for customers will highlight your suitability for the fast-paced environment of hospitality.
✨Tip Number 4
Demonstrate your team spirit by expressing your willingness to collaborate and support your colleagues. Mentioning your adaptability and readiness to jump in wherever needed will resonate well with the values of RBH Hospitality Management.
We think you need these skills to ace Guest Service Assistant in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what RBH is looking for in a Guest Service Assistant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've gone the extra mile for customers in the past, and express why you want to work at RBH.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Holiday Inn Express Limehouse
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be sure to showcase your welcoming nature and enthusiasm for connecting with people during the interview. A friendly smile and positive attitude can go a long way!
✨Demonstrate Communication Skills
Strong communication is essential in this role. Prepare to discuss how you've effectively communicated with guests or team members in the past. Use specific examples to illustrate your ability to handle inquiries and coordinate with others.
✨Highlight Attention to Detail
Attention to detail is crucial when managing bookings and guest requests. Be ready to share instances where your meticulous nature made a difference, whether it was ensuring a smooth check-in process or addressing special requests.
✨Emphasise Problem-Solving Abilities
In a fast-paced environment, being a problem-solver is vital. Think of examples where you successfully handled unexpected situations or guest complaints. Show that you can remain calm under pressure and find effective solutions.
