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- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, extra leave for your birthday, and free meals on duty.
- Why this job: Join a vibrant team where every day is different and your efforts make a real impact.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
- Other info: We celebrate diversity and offer an inclusive workplace culture.
JOIN US – Guest Services Assistant (Full Time – 40 Hours/Week)
Holiday Inn Express London – Limehouse
Part of the RBH Hospitality Management family
At RBH, we believe our people are our greatest asset. That’s why we prioritise their wellbeing, individuality, and growth. Our commitment to diversity, sustainability, and creating a supportive environment has earned us a place in the Top 30 Best Places to Work in Hospitality – and we’re just getting started.
We’re passionate about what we do and we’re always on the lookout for dynamic, motivated people to join us on our journey.
A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT
As a Guest Services Assistant at Holiday Inn Express London – Limehouse, you’ll be at the heart of the guest experience. This is a full-time role (40 hours per week) with a mix of front desk and food & beverage responsibilities – ideal for someone who thrives in a varied, fast-paced environment.
What you’ll be doing:
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Greeting guests with warmth and efficiency at check-in and check-out
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Handling bookings, payments, and guest queries with accuracy
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Providing local recommendations and personalised service
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Supporting smooth communication with housekeeping and maintenance teams
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Assisting with F&B service, including:
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Serving at the bar
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Helping in the kitchen during breakfast
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Breakfast hosting duties such as welcoming guests and keeping the service area clean and stocked
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Keeping the front desk area professional and welcoming
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Managing calls, emails, and guest requests efficiently
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Going above and beyond to ensure every guest has a memorable stay
WHAT WE NEED FROM YOU
We’re looking for someone who brings energy, passion, and professionalism to the role. Ideally, you’ll have:
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At least 1 year of experience in a hotel environment
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Proven customer service experience
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Knowledge of Opera PMS (preferred, but not essential)
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A naturally friendly and approachable personality
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Strong multitasking and communication skills
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A genuine “can-do” attitude and desire to make guests feel at home
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Flexibility to support F&B operations when needed
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The ability to stay calm under pressure and solve problems on the go
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A team player mindset, ready to jump in wherever you’re needed
OUR HOTEL
Holiday Inn Express London – Limehouse is perfectly located for both business and leisure travellers, offering a relaxed and welcoming atmosphere for guests from around the world. As part of the IHG family and RBH Hospitality Management, our team delivers exceptional service that brings guests back time and again.
OUR BENEFITS
We believe in rewarding our team with a benefits package that truly works for you:
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Discounted hotel room rates for you, your friends & family
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An extra day off for your birthday
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Enhanced maternity, adoption & shared parental leave
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30% F&B discount across RBH hotels
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Refer a Friend scheme – earn up to £1,250 annually
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Wagestream – choose how and when you get paid
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Employee Assistance Programme for wellbeing support
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Regular social and wellness events
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Free meals on duty (worth over ÂŁ1,000 per year!)
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…and much more!
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We embrace diversity and foster an inclusive, people-first culture. If you require any reasonable adjustments during the recruitment process, please let us know .
Guest Service Assistant employer: Holiday Inn Express Limehouse
Contact Detail:
Holiday Inn Express Limehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing details about the hotel's offerings, such as local attractions and dining options, will help you demonstrate your enthusiasm for the role and your ability to assist guests effectively.
✨Tip Number 2
Showcase your communication skills during any interactions with the recruitment team. Whether it's through a phone call or an informal chat, being friendly and approachable can leave a lasting impression, reflecting the qualities they seek in a Guest Service Assistant.
✨Tip Number 3
Prepare examples of how you've handled challenging situations in the past. Being able to discuss specific instances where you solved problems or went the extra mile for customers will highlight your suitability for the fast-paced environment of hospitality.
✨Tip Number 4
Demonstrate your team spirit by expressing your willingness to collaborate and support your colleagues. Mentioning your adaptability and readiness to jump in wherever needed will resonate well with the values of RBH Hospitality Management.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what RBH is looking for in a Guest Service Assistant. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've gone the extra mile for customers in the past, and express why you want to work at RBH.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Holiday Inn Express Limehouse
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be sure to showcase your welcoming nature and enthusiasm for connecting with people during the interview. A friendly smile and positive attitude can go a long way!
✨Demonstrate Communication Skills
Strong communication is essential in this role. Prepare to discuss how you've effectively communicated with guests or team members in the past. Use specific examples to illustrate your ability to handle inquiries and coordinate with others.
✨Highlight Attention to Detail
Attention to detail is crucial when managing bookings and guest requests. Be ready to share instances where your meticulous nature made a difference, whether it was ensuring a smooth check-in process or addressing special requests.
✨Emphasise Problem-Solving Abilities
In a fast-paced environment, being a problem-solver is vital. Think of examples where you successfully handled unexpected situations or guest complaints. Show that you can remain calm under pressure and find effective solutions.
