At a Glance
- Tasks: Welcome guests and create unforgettable experiences from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy discounted hotel stays, extra leave for your birthday, and free meals on duty.
- Other info: Participate in social events and wellness activities throughout the year.
- Why this job: Be part of a passionate team in a vibrant industry with great career prospects.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Guest Service Assistant employer: Holiday Inn Express Limehouse
At RBH, we pride ourselves on being a top employer in the hospitality sector, where our commitment to employee wellbeing and diversity creates a vibrant work culture. With benefits like discounted hotel stays, enhanced parental leave, and a focus on personal growth through social events and wellness activities, we ensure our Guest Service Assistants feel valued and supported. Join us in a rewarding environment that celebrates individuality and fosters career development in a dynamic industry.
Contact Details:
Holiday Inn Express Limehouse Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you. Remember, personal connections can make all the difference!
✨Tip Number 2
Show up in person! If you’re eyeing a specific hotel, pop in and ask to speak with the manager. A friendly chat can leave a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about how your skills align with what they’re looking for in a Guest Service Assistant. We want you to shine and show them why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for you to jump on the perfect role.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a bit of flair and warmth to your words. Remember, we’re all about creating unforgettable experiences for our guests, and that starts with you!
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience or skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and avoid jargon. We want to understand your journey without getting lost in the details. A well-structured application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits package right there. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Express Limehouse
✨Know the Company Culture
Before your interview, take some time to research RBH and their values. Understanding their commitment to diversity, health, and wellbeing will help you align your answers with what they stand for. Show them that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Prepare for Common Questions
Think about the typical questions you might face as a Guest Service Assistant. Be ready to discuss how you handle difficult situations or provide excellent customer service. Use specific examples from your past experiences to illustrate your skills and make your answers memorable.
✨Show Your Passion for Hospitality
RBH is passionate about the hospitality industry, so make sure to convey your enthusiasm during the interview. Share why you love working in this field and what excites you about the role. This will help you stand out as a candidate who truly cares about providing great service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate employee achievements. This shows that you’re engaged and interested in being a part of their community, which is something they value highly.
