At a Glance
- Tasks: Lead the night operations, ensuring top-notch guest service and safety.
- Company: Join a top-rated hospitality company that values its people.
- Benefits: Enjoy discounted hotel stays, extra leave for your birthday, and free meals on duty.
- Other info: Flexible night shifts with opportunities for career growth in a supportive team.
- Why this job: Make a real impact on guest experiences while working in a vibrant environment.
- Qualifications: Experience in hospitality, strong communication skills, and attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Holiday Inn Express London Limehouse is a modern and welcoming hotel located in the heart of East London, offering comfortable accommodation and excellent service to both business and leisure travellers. Our team is dedicated to delivering a great guest experience while maintaining the high standards associated with the Holiday Inn Express brand.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
AN EVENING IN THE LIFE OF A NIGHT GUEST SERVICES MANAGER AT OUR HOTEL This is a full-time position working night shifts, with a maximum of 48 hours per week. What you’ll be doing...
- Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
- Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
- Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
- Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
- Preparing end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
- Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
- Conducting regular security checks throughout the hotel premises to ensure guest and property safety
- Collaborating with the front office and management teams to address any issues identified during the night audit
- Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
- Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
WHAT WE NEED FROM YOU Previous experience in hospitality, ideally within a Front Office or Night Audit role
- Strong attention to detail and accuracy, particularly in financial reconciliation
- Good communication and guest service skills with the ability to handle guest enquiries professionally
- Ability to work independently and manage hotel operations overnight
- Basic IT skills and familiarity with property management systems (PMS)
- Flexibility to work night shifts and the ability to remain focused and productive
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Night Guest Services Manager in Bexley employer: Holiday Inn Express Limehouse
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As a Night Guest Services Manager at the Holiday Inn Express London Limehouse, you will enjoy a supportive environment with excellent benefits, including discounted hotel stays, enhanced leave options, and opportunities for professional development, all while being part of a team dedicated to delivering exceptional guest experiences in a prime East London location.
Contact Details:
Holiday Inn Express Limehouse Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Services Manager in Bexley
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH or similar hotels. A friendly chat can open doors and give you insider info on what they’re looking for in a Night Guest Services Manager.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you’ve handled guest inquiries or resolved issues – it’ll make you memorable!
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with Holiday Inn Express London Limehouse and its values. This shows you’re genuinely interested and ready to contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Night Guest Services Manager in Bexley
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent guest experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Guest Services Manager role. Highlight your relevant experience in front office operations and any night audit roles you've held. We appreciate when candidates take the time to align their skills with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to sift through unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Express Limehouse
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn Express brand and its values. Research their approach to guest service and safety, as well as their commitment to diversity and wellbeing. This will show that you’re genuinely interested in the role and align with their culture.
✨Showcase Your Experience
Be ready to discuss your previous experience in hospitality, especially any roles related to Front Office or Night Audit. Prepare specific examples of how you’ve handled guest enquiries or resolved issues, as this will demonstrate your problem-solving skills and ability to provide excellent service.
✨Highlight Attention to Detail
Since the role involves financial reconciliation and accuracy, be prepared to talk about your attention to detail. You might want to share a story where your meticulousness made a difference, whether it was catching an error in a report or ensuring a guest's needs were met perfectly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics during night shifts or how they handle emergencies. This not only shows your interest but also helps you gauge if the hotel environment is the right fit for you.
