At a Glance
- Tasks: Lead reservations to optimise bookings and create exceptional guest experiences.
- Company: Join a dynamic hotel team focused on guest satisfaction and revenue growth.
- Benefits: Enjoy discounted hotel rates, extra holiday for your birthday, and flexible working arrangements.
- Other info: Be part of a diverse team with opportunities for professional growth and fun events.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in hotel reservations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Responsibilities
- Lead the reservation tasks to optimise bookings, creating an exceptional first impression for every guest even before they arrive at the hotel.
- Manage daily reservation operations with a keen focus on accuracy, maximising occupancy, and implementing strategies to boost revenue during peak and off-peak season.
- Conversion of group enquiries, both business and leisure, manage group blocks, liaise with group partners in terms of presales numbers, contracts, rooming lists and invoicing.
- Maintain positive relationships with business partners to ensure strategy long term relationships and repeat business.
- Utilise statistical data to set future pricing selling strategies for group and transient accommodation for the duration of the hotel’s booking window, including manage inventory strategies for systems.
- Be involved in sales activities if required, to ensure the successful launch and continued business success of the hotel, assist with hotel show rounds and attend sales meetings with key business partners.
- Collaborate closely with the Front Office, Revenue and Central Sales Teams to maximise upselling, business referrals within the company and drive revenue generation across all streams.
- Analyse booking patterns, market trends, and competitor rates to refine pricing strategies and maintain the hotel’s competitive edge.
- Develop efficient systems and processes to ensure the reservations team can quickly and accurately handle enquiries, bookings, cancellations, and special requests.
- Coach and motivate the team, providing training and feedback to deliver consistently high service standards and memorable guest interactions.
- Generate and present reports on booking trends, occupancy forecasts, and revenue opportunities, offering insights to support management’s strategic decisions.
- Engage with guests over the phone, via email, or through online booking channels, ensuring each guest’s reservation journey is seamless, friendly, and aligned with our brand.
- Attendance of daily and weekly operations meeting and quarterly HOD Meetings and Commercial Reviews.
Qualifications
- Proven experience in hotels reservations ideally within a high-volume branded hotel environment with a strong commercial mindset and the desire to win new business.
- Excellent communication and presentations skills, a client‑focused approach to handling bookings, guest queries, and VIP requests.
- Analytical skills with the ability to interpret booking data and make strategic recommendations for rate adjustments.
- Proficiency in reservations systems (ideally Opera or similar) and CRM tools, with a keen attention to detail.
- Strong organisational and multitasking skills, able to balance high call volumes with guest requests and team training.
- A genuine enthusiasm for creating memorable guest experiences and ensuring smooth, efficient reservation processes.
- Brand Hotel experience; ideally within IHG would be highly beneficial although training will be provided.
- Knowledge of the London hotel market is highly advantageous.
Benefits
- Discounted hotel room rates for you and your friends & family
- An extra day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
Compensation
Competitive salary
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reservations Manager in London employer: Holiday Inn Express Limehouse-Reservations
RBH Hospitality Management is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Reservations Manager in London, you will benefit from competitive salaries, flexible working arrangements, and generous perks such as discounted hotel rates and enhanced leave policies, all while being part of a diverse team dedicated to creating memorable guest experiences.
Contact Detail:
Holiday Inn Express Limehouse-Reservations Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry, especially those who work in reservations or related roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or networking events, bring along examples of your past successes in reservations management. This could be reports on booking trends or strategies you've implemented.
✨Tip Number 3
Be proactive! If you see a role that excites you on our website, don’t just wait for the perfect moment. Apply right away and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for interviews by researching the hotel’s brand and its market position. Understand their unique selling points and think about how your experience can help them optimise bookings and enhance guest experiences. Confidence is key!
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in hotel reservations, especially if you've worked in a high-volume environment. We want to see how you've optimised bookings and created memorable guest experiences!
Be Data Savvy:Since we love using data to drive decisions, mention any analytical skills you have. Talk about how you've interpreted booking patterns or market trends to refine pricing strategies in your past roles.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. Show us why you're the perfect fit for our Reservations Manager role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Holiday Inn Express Limehouse-Reservations
✨Know Your Numbers
As a Reservations Manager, you'll need to be comfortable with data. Brush up on your analytical skills and be ready to discuss how you've used booking patterns and market trends in the past to make strategic decisions. Bring examples of how you’ve maximised occupancy or adjusted pricing strategies based on data.
✨Show Off Your Communication Skills
This role requires excellent communication, so practice articulating your thoughts clearly. Prepare to share experiences where you’ve successfully handled guest queries or liaised with business partners. Think about how you can demonstrate your client-focused approach during the interview.
✨Demonstrate Team Leadership
You’ll be coaching and motivating a team, so come prepared with examples of how you’ve trained others or improved team performance in previous roles. Highlight your ability to balance high call volumes while ensuring your team delivers exceptional service.
✨Familiarise Yourself with the Hotel Market
Knowledge of the London hotel market is a big plus. Do some research on current trends, competitor rates, and what makes a hotel stand out in that area. Being able to discuss this knowledge will show your genuine enthusiasm for creating memorable guest experiences.
