At a Glance
- Tasks: Lead the overnight hotel operations and ensure top-notch guest service.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted stays, extra leave for your birthday, and free meals on duty.
- Other info: Flexible night shifts with opportunities for career growth in a supportive culture.
- Why this job: Make a real impact on guest experiences while working in a vibrant environment.
- Qualifications: Experience in hospitality and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
Our hotel, Holiday Inn Express London Limehouse, is a modern and welcoming hotel located in the heart of East London, offering comfortable accommodation and excellent service to both business and leisure travellers. Our team is dedicated to delivering a great guest experience while maintaining the high standards associated with the Holiday Inn Express brand.
Benefits:
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
Responsibilities:
- Leading the overnight operation of the hotel and ensuring the highest standards of guest service and safety
- Acting as the main point of contact for guests during the night, handling enquiries, requests and resolving any issues professionally
- Supervising front office operations overnight and ensuring all procedures are completed in line with brand and company standards
- Completing the night audit process by balancing and reconciling daily financial transactions, including room revenue, food and beverage sales, and other charges
- Preparing end‑of‑day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
- Checking in late arrivals, assisting guests with inquiries, and providing overnight front desk support to ensure a seamless guest experience
- Conducting regular security checks throughout the hotel premises to ensure guest and property safety
- Collaborating with the front office and management teams to address any issues identified during the night audit
- Maintaining clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded
- Handling any emergency situations overnight, acting as the main point of contact and coordinating with necessary departments
Requirements:
- Previous experience in hospitality, ideally within a Front Office or Night Audit role
- Strong attention to detail and accuracy, particularly in financial reconciliation
- Good communication and guest service skills with the ability to handle guest enquiries professionally
- Ability to work independently and manage hotel operations overnight
- Basic IT skills and familiarity with property management systems (PMS)
- Flexibility to work night shifts and the ability to remain focused and productive
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
Guest Service Manager employer: Holiday Inn Express Limehouse-Nights
At RBH Hospitality Management, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and individual growth. As a Guest Service Manager at the Holiday Inn Express London Limehouse, you will enjoy a range of benefits including discounted hotel rates, enhanced parental leave, and opportunities for professional development, all while being part of a team dedicated to delivering exceptional guest experiences in a modern and welcoming environment.
Contact Details:
Holiday Inn Express Limehouse-Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH or similar hotels. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories that highlight your experience and how you handle challenges in a fun and engaging way.
✨Tip Number 3
Be proactive! If you see a role that fits you, don’t wait around. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you’re serious about joining the team!
✨Tip Number 4
Prepare for the unexpected! Think about common interview questions and practice your answers. But also be ready for curveballs – it’s all about showing how you can think on your feet, especially in a night guest services role.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for the hospitality industry shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about creating amazing guest experiences.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Manager role. Highlight your relevant experience in front office operations and any night audit roles you've had. We appreciate when candidates take the time to connect their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your experience and skills without having to sift through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Express Limehouse-Nights
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Holiday Inn Express brand and its values. Research their approach to guest service and how they prioritise employee wellbeing. This will show that you’re genuinely interested in the role and align with their culture.
✨Showcase Your Experience
Prepare specific examples from your previous roles in hospitality, especially related to front office or night audit tasks. Highlight situations where you resolved guest issues or managed financial reconciliations effectively. This will demonstrate your capability to handle the responsibilities of a Guest Service Manager.
✨Emphasise Communication Skills
Since this role involves being the main point of contact for guests during the night, practice articulating how you would handle various guest enquiries and emergencies. Be ready to discuss your communication style and how you ensure clarity with both guests and team members.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics during night shifts or how they support staff wellbeing. This shows you’re not just looking for any job, but are keen on contributing to their unique culture.
