At a Glance
- Tasks: Lead the front desk team and ensure every guest feels welcome and cared for.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, extra leave for your birthday, and free meals on duty.
- Other info: Join a supportive environment focused on wellness and career growth.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Experience in front desk or guest services with strong communication and leadership skills.
The predicted salary is between 28800 - 43200 £ per year.
JOIN US at RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR HOTEL BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Front Office Supervisor in London employer: Holiday Inn Express Limehouse-Front Office/Reception
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that champions diversity, health, and wellbeing. As a Front Office Supervisor, you'll enjoy a range of benefits including discounted hotel rates, enhanced leave options, and opportunities for personal growth, all while working in an environment that values your contributions and fosters a sense of community among colleagues. Join us in creating memorable experiences for our guests while advancing your career in one of the Top 30 Best Places to Work in Hospitality!
Contact Details:
Holiday Inn Express Limehouse-Front Office/Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Front Office Supervisor role or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you can, visit the hotel in person. Introduce yourself to the front desk team and express your interest in joining them. A friendly face can make a lasting impression!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest services and leadership. Think about your past experiences and how they align with what RBH is looking for in a Front Office Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our amazing team at RBH.
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about individuality here at StudySmarter!
Tailor Your Application:Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and avoid long-winded sentences. We want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for both you and us. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Express Limehouse-Front Office/Reception
✨Know the Company Culture
Before your interview, take some time to research RBH and their approach to diversity, wellbeing, and sustainability. Understanding their values will help you align your answers with what they’re looking for in a Front Office Supervisor.
✨Showcase Your People Skills
As a Front Office Supervisor, being a people-person is key. Prepare examples from your past experiences where you’ve successfully managed guest interactions or led a team. This will demonstrate your ability to create a positive atmosphere.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you tackled challenges at the front desk. Highlight how you maintained composure and turned potential issues into great guest experiences.
✨Demonstrate Organisational Skills
Since the role involves managing reservations and billing accuracy, be prepared to discuss how you stay organised in a fast-paced environment. Share strategies you use to keep everything running smoothly, especially during busy periods.
