At a Glance
- Tasks: Lead the front desk team, ensuring every guest feels welcome and cared for.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality!
- Benefits: Enjoy discounted hotel rates, extra leave for your birthday, and free meals on duty.
- Other info: We value diversity and offer a supportive, inclusive work environment.
- Why this job: Be part of a dynamic team, making memorable experiences for guests every day.
- Qualifications: Experience in guest services and leadership skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- 30% F&B discount at RBH hotels
- Wagestream - choose how and when you get paid
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Front Office Supervisor employer: Holiday Inn Express Limehouse-Front Office/Reception
At RBH, we pride ourselves on being a people-first employer, offering a vibrant work culture that champions diversity, health, and wellbeing. As a Front Office Supervisor, you'll enjoy a range of benefits including discounted hotel rates, enhanced leave options, and opportunities for personal growth within a supportive team environment. Join us in creating memorable experiences for our guests while thriving in a workplace recognised as one of the Top 30 Best Places to Work in Hospitality.
Contact Details:
Holiday Inn Express Limehouse-Front Office/Reception Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at RBH. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the Front Office Supervisor role and be ready to share specific examples of your leadership skills.
✨Tip Number 3
Show your personality! When you meet the team, let your enthusiasm for hospitality shine through. Remember, they’re looking for someone who fits into their positive, supportive environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Front Office Supervisor role. Highlight your relevant experience and skills that match what we’re looking for, like your people skills and ability to handle busy situations with ease.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing talent we’re excited to meet.
How to prepare for a job interview at Holiday Inn Express Limehouse-Front Office/Reception
✨Know the Company Culture
Before your interview, take some time to research RBH's values and culture. They pride themselves on putting people first, so think about how your own values align with theirs. Be ready to share examples of how you've contributed to a positive team environment in your previous roles.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll need to be a people-person. Prepare to discuss your experience in guest services and how you've handled challenging situations. Use specific examples that highlight your communication skills and ability to solve problems effectively.
✨Demonstrate Organisational Skills
Being organised is key for this role. Bring along any relevant documents or examples of how you've managed reservations or billing in the past. You might even want to prepare a brief outline of how you would handle a busy check-in period to showcase your planning abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about their approach to team development or how they maintain a positive atmosphere at the front desk. It’s a great way to demonstrate your enthusiasm for the position.
