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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and wellness events.
- Why this job: Join a vibrant team in a fast-paced environment where every day is unique and rewarding.
- Qualifications: A friendly personality, strong communication skills, and a knack for problem-solving are essential.
- Other info: We celebrate individuality and offer a supportive, inclusive workplace culture.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant Breakfast employer: Holiday Inn Express Leicester
Contact Detail:
Holiday Inn Express Leicester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant Breakfast
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what the hotel offers will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. Since this role involves interacting with guests, being able to engage in friendly conversation and handle inquiries smoothly is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from past experiences where you successfully resolved issues or improved a situation. This will demonstrate your capability to handle challenges in a fast-paced environment.
✨Tip Number 4
Highlight your adaptability and team spirit. Be ready to share instances where you've worked well in a team or adapted to changing circumstances, as these traits are essential for a Guest Service Assistant.
We think you need these skills to ace Guest Service Assistant Breakfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you interacted with guests or handled reservations, as this will show your suitability for the Guest Service Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to create memorable experiences for guests. Mention specific skills like communication and problem-solving that align with the job description.
Showcase Your Personality: Since the role requires a welcoming personality, let your character shine through in your application. Use a friendly tone and share anecdotes that demonstrate your ability to connect with people and handle guest requests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Guest Service Assistant role.
How to prepare for a job interview at Holiday Inn Express Leicester
✨Show Your Personality
As a Guest Service Assistant, your personality is key. Be friendly and approachable during the interview to demonstrate that you can create a welcoming atmosphere for guests.
✨Highlight Communication Skills
Strong communication is essential in this role. Prepare examples of how you've effectively communicated with guests or team members in previous positions to showcase your skills.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved issues or handled unexpected situations. This will show your potential employer that you can think on your feet and maintain a positive attitude under pressure.
✨Emphasise Team Spirit
This role requires collaboration with various teams. Share experiences where you've worked well in a team setting, highlighting your adaptability and willingness to support others.