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- Tasks: Be the friendly face of our hotel, checking guests in and out while serving food and drinks.
- Company: Join the vibrant Holiday Inn Express Grimsby, a modern hotel in the heart of the city.
- Benefits: Enjoy flexible shifts, training opportunities, and a fun team environment.
- Why this job: Perfect for social butterflies who love interacting with people and creating memorable experiences.
- Qualifications: No experience needed, just a positive attitude and willingness to learn!
- Other info: 24-hour contract with opportunities to grow within the hospitality industry.
The predicted salary is between 20000 - 30000 £ per year.
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Bright, modern 80 bedroomed hotel in the heart of Grimsby
Holiday Inn Express Grimsby hotel is in the centre of Grimsby, four minutes\’ walk from Grimsby Town station. From here you can catch direct trains to Sheffield, Manchester Airport (MAN) and Cleethorpes. The hotel is close to the A180 and A16 roads and has limited on-site parking. Humberside Airport (HUY) is 25 minutes\’ drive away.
With a huge range of shops and eateries, Freshney Place Shopping Centre is six minutes\’ away by foot. Take in a live musical or comedy show at Grimsby Auditorium and enjoy the fresh air and scenic landscape at Grimsby Golf Club, both five minutes\’ drive from the hotel. Family-focused Grimsby Fishing Heritage Centre is less than a mile away.
Conveniently situated for business guests, the hotel has a 22-person meeting room on the ground floor. Smart and brightly lit, this space is suitable for interviews, meetings and events. An informal bar and lounge area is right next to the meeting room.
Person Specification
We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front-of-house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn – then this is the role for you!
Job Description
You will be working in a multi-skilled position where you are trained to support the front-of-house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check-in & check-out service to our guests. You will do this whilst using the hotel\’s front office system which you will be well trained to use.
In addition, you\’ll be a key member of the food and beverage team supporting in the kitchen when needed, you\’ll be trained to prepare food according to our easy-to-prepare lounge menu. You\’ll also be working on the bar taking orders and providing drinks service. And supporting to deliver food to guest tables.
As Guest Service Assistant you will be working as part of a wider hotel team to deliver excellent service to our guests. You\’ll be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.
24 hour contract
Key Duties
– Trained on the front office system, carrying out reception duties. Checking guests in and out of the hotel.
– Act as a hotel and brand ambassador.
– First line of communication to our guests. Provide excellent knowledge of the hotel\’s products, local area, and brand offerings.
– Providing food and beverage service including taking orders, working on the bar and within the lounge food area.
– Trained to support within the kitchen.
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Guest Service Assistant employer: Holiday Inn Express Grimsby
Contact Detail:
Holiday Inn Express Grimsby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of the Holiday Inn Express Grimsby, including local attractions and amenities, will help you stand out during interviews and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a Guest Service Assistant, you'll be the first point of contact for guests. Role-play scenarios with friends or family to enhance your telephone manner and face-to-face interactions.
✨Tip Number 3
Be prepared to discuss your flexibility. The job requires availability across different shifts, including weekends. Highlight your willingness to adapt your schedule to meet the hotel's needs during the interview.
✨Tip Number 4
Showcase your teamwork skills. Since you'll be working closely with various departments, emphasise any previous experience in team settings and your ability to collaborate effectively with others.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Guest Service Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel. Mention specific aspects of the job that excite you, such as interacting with guests or working in a team environment, and explain why you would be a great fit.
Highlight Relevant Experience: If you have previous experience in customer service or hospitality, make sure to emphasise this in your CV. Use specific examples to demonstrate your skills in communication, teamwork, and problem-solving.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are well-formatted and easy to read.
How to prepare for a job interview at Holiday Inn Express Grimsby
✨Show Your Enthusiasm
As a Guest Service Assistant, being upbeat and personable is key. Make sure to express your enthusiasm for the role during the interview. Share why you enjoy working with people and how you can contribute to creating a welcoming atmosphere.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for guests, it's important to showcase your excellent telephone manner and communication skills. Practice answering common questions clearly and confidently, and be ready to discuss how you would handle guest inquiries or complaints.
✨Familiarise Yourself with the Hotel
Do some research on the Holiday Inn Express Grimsby before your interview. Knowing about the hotel's amenities, local attractions, and services will help you answer questions more effectively and show that you're genuinely interested in the position.
✨Be Ready to Discuss Flexibility
The role requires availability across early and late shifts, including weekends. Be prepared to discuss your flexibility and willingness to work varied hours. Highlight any previous experience where you've successfully managed a similar schedule.