At a Glance
- Tasks: Deliver exceptional guest service and manage overnight operations at our vibrant hotel.
- Company: Join the dynamic team at Holiday Inn Express® Grimsby.
- Benefits: Enjoy discounts, wellbeing support, and increasing annual leave with service.
- Other info: Opportunities for training and career growth in a supportive team.
- Why this job: Be part of a fun environment while making guests feel welcome and valued.
- Qualifications: Experience in hospitality or customer service is a plus; strong attention to detail required.
The predicted salary is between 25000 - 28400 £ per year.
Bright, modern & bustling 80-bedroom hotel in the heart of Great Grimsby. Holiday Inn Express® Grimsby hotel is in the centre of Grimsby just a four-minute walk from Grimsby Town station. From here you can catch direct trains to multiple hotspots and the hotel is only a 25-minute drive to Humberside Airport.
With a huge range of shops and eateries, Freshney Place Shopping Centre is six minutes away by foot. Take in a live musical or comedy show at Grimsby Auditorium and enjoy the fresh air and scenic landscape at Grimsby Golf Club, both five minutes' drive from the hotel. The family-focused Grimsby Fishing Heritage Centre is less than a mile away. The hotel is conveniently situated for business guests with a 22-person meeting room on the ground floor. Smart and brightly lit, this space is suitable for interviews, meetings, and small events.
We're looking for a reliable and detail-focused Night Auditor to help deliver exceptional guest experiences while supporting the smooth overnight operation of the hotel. This is a varied role where you'll combine guest service responsibilities with important overnight administrative and financial processes, helping to ensure the hotel is prepared for a successful day ahead. If you're confident working independently, enjoy problem-solving and take pride in delivering great service, we'd love to hear from you.
Why Join Us?- Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels
- 50% food and beverage discount
- Employee Assistance Programme and wellbeing support
- Hapi discounts platform
- Long Service Recognition Awards
- Team Member recognition awards
- Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days
- Training and development opportunities
- Deliver exceptional guest service throughout the night
- Welcome guests, manage late check-ins and support early departures
- Respond to guest enquiries and requests professionally and efficiently
- Complete night audit procedures and end-of-day financial processes
- Reconcile daily transactions and prepare reports in line with company procedures
- Ensure guest accounts and financial records are accurate
- Conduct regular security and safety checks throughout the hotel
- Support the smooth running of the hotel during overnight shifts
- Ensure company, brand and legal standards are maintained at all times
- Help prepare the hotel for the following day's operation
- Previous experience in hospitality, Front Office, customer service or administration is desirable
- Strong attention to detail and accuracy
- Good numerical and administrative skills
- Excellent communication and guest service abilities
- Ability to work independently and make confident decisions
- Good organisational and problem-solving skills
- Reliable, professional and trustworthy approach
- Positive, proactive and guest-focused attitude
About leaf HOSPITALITY: leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK. Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities. Everything we do is guided by one principle: be EXCELLENT.
Diversity & Inclusion: We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.
Night Auditor in Grimsby employer: Holiday Inn Express Grimsby
At leaf HOSPITALITY, we pride ourselves on being an excellent employer, offering a vibrant work culture in the heart of Great Grimsby. Our Night Auditors enjoy a range of benefits including competitive discounts, comprehensive wellbeing support, and opportunities for professional growth, all while contributing to a team that values diversity and excellence in guest service. Join us to be part of a supportive environment where your contributions are recognised and rewarded, making every night at our hotel a memorable experience for both guests and staff alike.
Contact Details:
Holiday Inn Express Grimsby Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor in Grimsby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express Grimsby. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express Grimsby
Don't be shy about reaching out to Holiday Inn Express Grimsby directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Auditor in Grimsby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express Grimsby and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express Grimsby
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
