At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a top-rated hospitality company that values its people and diversity.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that creates memorable experiences for guests every day.
- Qualifications: Strong communication skills and a welcoming personality are essential.
The predicted salary is between 25000 - 30000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL We're a 10-minute drive from both Epsom station, for direct trains to London Victoria and Waterloo, and the M25 motorway. A shopping spree at the Ashley Centre in Epsom town centre is a quick drive away, and you'll get to your flight at Gatwick Airport in 30 minutes. Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away. Let our hotel be your base for the tennis at Wimbledon, 25 minutes away by car, or playing 18 holes at Epsom Golf Club, just up the road. Kids love the rides and zoo animals at nearby Chessington World of Adventures too.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU:
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Manager in Epsom employer: Holiday Inn Express Epsom
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and sustainability. As a Guest Service Manager, you'll enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for professional growth, all while being part of a team that is consistently recognised as one of the Top 30 Best Places to Work in Hospitality. Located just minutes from Epsom station and surrounded by local attractions, our hotel offers a dynamic environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Epsom
✨Tip Number 1
Network like a pro! Reach out to current or former employees at RBH through LinkedIn or social media. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of Guest Service Manager. We want to see your personality shine through!
✨Tip Number 3
Show off your passion for hospitality! During interviews, share stories that highlight your guest service skills and how you’ve gone the extra mile in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Guest Service Manager in Epsom
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the Guest Service Manager role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and problem-solving abilities. This shows us you’ve done your homework!
Be Detail-Oriented:Attention to detail is key in our industry. Double-check your application for any typos or errors before hitting send. A polished application reflects your commitment to quality, which is something we value at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Holiday Inn Express Epsom
✨Know the Company Inside Out
Before your interview, take some time to research RBH and their values. Understand their commitment to diversity, health, and wellbeing. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Guest Service Manager, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond for customers. This will demonstrate your welcoming personality and strong communication skills, which are key for this role.
✨Be Ready to Problem-Solve
Think of scenarios where you've had to think on your feet or handle unexpected situations. During the interview, share these stories to highlight your problem-solving abilities and adaptability. RBH values those who can keep calm under pressure and find solutions quickly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they celebrate successes. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
