At a Glance
- Tasks: Lead the Guest Service team to deliver outstanding service and ensure guest satisfaction.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, and wellness events throughout the year.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 1-2 years of front desk experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
OUR HOTEL Holiday Inn Express® London - Epsom Downs hotel is walking distance from Epsom Downs Racecourse. We're a 10-minute drive from both Epsom station, for direct trains to London Victoria and Waterloo, and the M25 motorway. A shopping spree at the Ashley Centre in Epsom town centre is a quick drive away, and you'll get to your flight at Gatwick Airport in 30 minutes. Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL What you'll be doing:
- Lead the Guest Service team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
- Address guest needs promptly and professionally, building lasting impressions and guest loyalty
- Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
- Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met
- Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
- Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
- Strong organisational abilities to manage service periods, staffing, and administrative tasks efficiently in a fast-paced environment.
What We Need from You:
- A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
- Proven record of effectively leading a team, building positive dynamics, and coaching for performance
- Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally
- Strong organizational abilities to manage daily operations and administrative tasks efficiently
- Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles
- Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
- Resourceful, solution-oriented, and comfortable making decisions under pressure
- Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
Front Office Manager in Epsom employer: Holiday Inn Express Epsom
At RBH, we prioritise our people, fostering a vibrant work culture that champions diversity, health, and wellbeing. As a Front Office Manager at the Holiday Inn Express® London - Epsom Downs, you'll enjoy a range of benefits including discounted hotel rates, flexible working arrangements, and opportunities for professional growth, all while being part of a team that is recognised as one of the Top 30 Best Places to Work in Hospitality. With a prime location near Epsom Downs Racecourse and easy access to London, your role will not only be rewarding but also set against a backdrop of exciting local attractions and corporate opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at RBH or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by researching the hotel and its values. Understand what makes RBH stand out, like their commitment to diversity and employee wellbeing. This will help you show how you fit into their culture.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to guest service and team leadership. We want to hear about your experiences and how you’ve handled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the RBH family.
We think you need these skills to ace Front Office Manager in Epsom
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Front Office Manager role. Highlight your leadership experience and any specific achievements in guest service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and how you can contribute to our team. Be genuine and let your personality come through – we love to see that!
Showcase Your Team Spirit:Since we value teamwork, mention any experiences where you've successfully led a team or collaborated with others. We want to know how you motivate and inspire those around you!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application lands right in our hands. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Express Epsom
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel and its values. Research RBH's approach to diversity, health, and wellbeing. This will show that you’re genuinely interested in the company and align with their culture.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and train staff while maintaining high service standards.
✨Be Guest-Centric
Highlight your passion for guest service during the interview. Share specific instances where you went above and beyond to ensure guest satisfaction. This will demonstrate that you understand the importance of creating lasting impressions.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations or emergencies. Think of scenarios where you had to make quick decisions under pressure. This will showcase your resourcefulness and problem-solving skills, which are crucial in the hospitality industry.
