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- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join RBH, a people-first hospitality management company.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Flexible hours and a commitment to diversity and inclusion.
- Why this job: Make a real impact in a dynamic hotel environment.
- Qualifications: 1-2 years of supervisory experience in hospitality required.
The predicted salary is between 30000 - 40000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently.
Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met. Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships.
Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members. Strong organisational abilities to manage service periods, staffing, and administrative tasks efficiently in a fast-paced environment.
What We Need from You:
- A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting.
- Proven record of effectively leading a team, building positive dynamics, and coaching for performance.
- Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally.
- Strong organizational abilities to manage daily operations and administrative tasks efficiently.
- Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles.
- Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite.
- Resourceful, solution-oriented, and comfortable making decisions under pressure.
- Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Front Office Manager in Surrey employer: Holiday Inn Express Epsom-Reception Management
Contact Detail:
Holiday Inn Express Epsom-Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and guest service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed front desk operations or led a team. Real-life stories can make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at RBH.
We think you need these skills to ace Front Office Manager in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your front desk experience and any leadership roles you've had in the hospitality industry. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest service and how your previous experiences have prepared you for this role. Don't forget to mention your familiarity with property management systems like Opera!
Show Off Your Communication Skills: Since exceptional communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through. We love a bit of character in our applications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at RBH!
How to prepare for a job interview at Holiday Inn Express Epsom-Reception Management
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s services and any recent news about them. This shows your genuine interest and helps you answer questions more confidently.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team in the past. Highlight your ability to motivate others and handle guest inquiries effectively, as this is crucial for the Front Office Manager role.
✨Practice Common Scenarios
Think about common situations you might face in a front desk role, like handling difficult guests or managing busy periods. Practising your responses can help you stay calm and collected during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions about the hotel’s culture, team dynamics, or future goals. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.