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- Tasks: Lead the Guest Service team to deliver outstanding service and manage front office operations.
- Company: Join RBH, a top-rated hospitality employer that values diversity and wellbeing.
- Benefits: Enjoy discounted hotel stays, flexible working, and wellness events throughout the year.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: 1-2 years of supervisory experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL Holiday Inn Express® London - Epsom Downs hotel is walking distance from Epsom Downs Racecourse. We're a 10-minute drive from both Epsom station, for direct trains to London Victoria and Waterloo, and the M25 motorway. A shopping spree at the Ashley Centre in Epsom town centre is a quick drive away, and you'll get to your flight at Gatwick Airport in 30 minutes. Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away.
OUR BENEFITS You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL What you'll be doing:
- Lead the Guest Service team to deliver outstanding guest service, ensuring every guest feels valued and welcomed
- Address guest needs promptly and professionally, building lasting impressions and guest loyalty
- Oversee daily front office operations, including check-in/out processes, room assignment accuracy, and seamless billing, with a focus on efficient processes to minimize wait times and uphold high service standards
- Recruit, train, and mentor front desk staff to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met
- Motivate the team to achieve upselling targets by suggesting room upgrades and additional services; collaborate with sales and marketing teams to promote hotel packages and local partnerships
- Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members
- Strong organisational abilities to manage service periods, staffing, and administrative tasks efficiently in a fast-paced environment.
What We Need from You:
- A minimum of 1-2 years of front desk experience in a supervisory or management capacity within the hospitality industry, ideally in a hotel setting
- Proven record of effectively leading a team, building positive dynamics, and coaching for performance
- Exceptional communication and interpersonal skills, with a passion for delivering high-quality guest service and resolving issues professionally
- Strong organizational abilities to manage daily operations and administrative tasks efficiently
- Familiarity with budgeting, forecasting, and financial reporting, along with knowledge of cash handling, accounts receivable, and basic accounting principles
- Proficiency in front desk and property management systems (PMS), such as Opera or similar, along with a working knowledge of Microsoft Office Suite
- Resourceful, solution-oriented, and comfortable making decisions under pressure
- Flexibility to work evenings, weekends, and holidays as needed to meet the demands of the hotel industry
EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: Competitive salary
Front Office Manager in Epsom employer: Holiday Inn Express Epsom-Reception Management
Contact Detail:
Holiday Inn Express Epsom-Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at RBH. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up and shine! If you can, visit the hotel or attend any local events they’re hosting. It’s a great way to meet the team and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and recent news. This will help you stand out as a candidate who truly cares about joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Front Office Manager in Epsom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing outstanding guest service and creating memorable experiences.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in front desk operations and team leadership. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements in previous roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Front Office Manager role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at RBH!
How to prepare for a job interview at Holiday Inn Express Epsom-Reception Management
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s values and what they stand for. Research RBH's approach to diversity, health, and wellbeing, as well as their commitment to sustainability. This will show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to lead a team effectively. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved service standards. Highlighting these skills will demonstrate your capability to fit into their culture.
✨Be Guest-Centric
RBH places a strong emphasis on guest service. Think of specific instances where you went above and beyond for a guest or resolved a challenging situation. This will illustrate your passion for delivering high-quality service and your ability to build lasting impressions.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the hotel’s operations. Inquire about their training programmes, team dynamics, or how they handle busy periods. This not only shows your interest but also helps you gauge if the hotel is the right fit for you.