At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a vibrant hotel team with a focus on guest satisfaction.
- Benefits: Enjoy discounted stays, flexible hours, and free meals on duty.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the friendly face that makes every guest's day brighter.
- Qualifications: Great communication skills and a welcoming personality are essential.
The predicted salary is between 20000 - 25000 € per year.
OUR HOTEL
We're a 10-minute drive from both Epsom station for direct trains to London Victoria and Waterloo, and the M25 motorway. A shopping spree at the Ashley Centre in Epsom town centre is a quick drive away, and you'll get to your flight at Gatwick Airport in 30 minutes. Business guests can entertain up to 20 clients in meeting rooms with countryside views, and the racecourse is great for corporate events. Local employers Atkins, Toyota and Nuffield Health are a short drive away. Let our hotel be your base for the tennis at Wimbledon, 25 minutes away by car, or playing 18 holes at Epsom Golf Club, just up the road. Kids love the rides and zoo animals at nearby Chessington World of Adventures too.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people:
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing ...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
A welcoming personality who loves connecting with people and making their day brighter. Strong communication skills, comfortable chatting with guests and coordinating with team members. Sharp attention to detail, especially when it comes to handling guest needs and reservations. A problem‑solver who can think on their feet, handling any situation with a positive attitude. Team spirit, ready to jump in wherever needed to keep things flowing smoothly. High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed.
Guest Service Assistant employer: Holiday Inn Express Epsom-Front Office/Reception
At RBH Hospitality Management, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. Our Guest Service Assistants enjoy a range of benefits including flexible working arrangements, generous discounts, and opportunities for professional development, all while working in a picturesque location just minutes from Epsom's attractions and transport links. Join us to be part of a supportive team that values your contributions and fosters a welcoming environment for both staff and guests.
Contact Detail:
Holiday Inn Express Epsom-Front Office/Reception Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the local attractions, dining spots, and services we offer. This way, when you chat with guests, you can provide them with insider tips that make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly hello or handling a tricky situation, being able to connect with guests and team members is key. Try role-playing scenarios with friends to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve turned a challenging situation into a positive experience. We love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with guests and making their day brighter.
Tailor Your Application:Make sure to tailor your application to the Guest Service Assistant role. Highlight your strong communication skills and any experience you have in hospitality or customer service. We love seeing how you can fit into our team!
Attention to Detail is Key:Pay close attention to the details in your application. Double-check for any typos or errors, and ensure that you’ve included all relevant information about your experience and skills. We appreciate a sharp eye for detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Holiday Inn Express Epsom-Front Office/Reception
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotel and its surroundings. Familiarise yourself with local attractions, dining options, and the services offered. This will not only impress the interviewers but also help you answer questions about how you can enhance guests' experiences.
✨Show Off Your People Skills
As a Guest Service Assistant, your ability to connect with people is crucial. During the interview, share examples of how you've made someone's day better in previous roles. Whether it’s resolving a complaint or simply being friendly, showcasing your interpersonal skills will set you apart.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to think on your feet. Interviewers will want to know how you handle unexpected situations. Think of specific examples where you successfully resolved issues for customers, highlighting your positive attitude and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how the hotel measures guest satisfaction. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
