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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join a vibrant hotel team that values inclusivity and a people-first culture.
- Benefits: Enjoy discounted stays, flexible hours, free meals, and wellness events all year round.
- Other info: Dynamic role in a fast-paced environment with opportunities for personal growth.
- Why this job: Be the friendly face that brightens guests' days and creates memorable experiences.
- Qualifications: A welcoming personality, strong communication skills, and a knack for problem-solving.
The predicted salary is between 20000 - 25000 £ per year.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing...
- Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
- Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
WHAT WE NEED FROM YOU
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem-solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Guest Service Assistant employer: Holiday Inn Express Edinburgh-Front Office/Reception
Contact Detail:
Holiday Inn Express Edinburgh-Front Office/Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the hotel and its values. This way, you can show how your personality and skills align with their vibe, making you a perfect fit for the Guest Service Assistant role.
✨Tip Number 2
Practice your people skills! Since this role is all about connecting with guests, try role-playing common scenarios with friends or family. This will help you feel more confident when it comes to handling guest questions and requests during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve had to think on your feet. Being able to share these stories will demonstrate your ability to handle any situation with a positive attitude, which is key for this job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see how you connect with people and make their day brighter, just like you would as a Guest Service Assistant.
Be Detail-Oriented: Pay close attention to the details in your application. Just like handling guest needs and reservations, we appreciate precision in your writing. Make sure everything is spot-on before hitting send!
Highlight Your Problem-Solving Skills: We love a good problem-solver! Share examples of how you've handled tricky situations in the past. This will show us that you can think on your feet and keep a positive attitude, even under pressure.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Express Edinburgh-Front Office/Reception
✨Show Your Friendly Side
As a Guest Service Assistant, your personality is key! Make sure to showcase your welcoming nature during the interview. Practice a warm greeting and be ready to share examples of how you've brightened someone's day in previous roles.
✨Master the Art of Communication
Strong communication skills are essential for this role. Prepare to discuss how you’ve effectively communicated with guests or team members in the past. Think of specific situations where your clear communication made a difference.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to handle unexpected situations. Prepare a few stories where you successfully resolved issues on the spot, highlighting your positive attitude and quick thinking.
✨Emphasise Team Spirit
This role requires a collaborative approach. Be ready to talk about times when you worked as part of a team to achieve a common goal. Show that you’re adaptable and willing to jump in wherever needed to keep things running smoothly.