At a Glance
- Tasks: Welcome guests and provide top-notch service to create memorable experiences.
- Company: Join a vibrant hospitality team dedicated to exceptional guest care.
- Benefits: Gain valuable skills, flexible hours, and a fun work environment.
- Other info: Perfect opportunity for those looking to kickstart a career in hospitality.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
We are seeking a friendly and professional Guest Service Assistant to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for hospitality. This position offers an opportunity to develop your skills within the hospitality industry while delivering memorable experiences for our guests.
Responsibilities
- Greet guests warmly upon arrival and assist with check-in procedures
- Respond promptly and courteously to guest enquiries via phone, email, or in person
- Provide information about hotel services, local attractions, and amenities
- Handle guest requests efficiently, ensuring their needs are met to the highest standards
- Maintain accurate records of guest interactions and reservations
- Collaborate with team members to ensure smooth operations and guest satisfaction
- Uphold hotel policies and procedures, including health and safety regulations
- Assist in organising guest services such as dining reservations, or special requests
Guest Services Assistant employer: Holiday Inn Express Dundee
Join our vibrant team as a Guest Services Assistant, where you'll be part of a supportive work culture that values exceptional customer service and teamwork. Located in a bustling area, we offer competitive benefits, opportunities for professional growth within the hospitality sector, and a chance to create memorable experiences for our guests every day. With a focus on employee development and a commitment to maintaining a welcoming environment, we are dedicated to making your career with us both meaningful and rewarding.
Contact Details:
Holiday Inn Express Dundee Recruitment Team
