At a Glance
- Tasks: Keep our property sparkling clean and create a welcoming atmosphere for guests.
- Company: Join a team that values positivity and teamwork in hospitality.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for personal growth in a fast-paced setting.
- Why this job: Be a brand ambassador and make a real difference in guest experiences.
- Qualifications: Strong communication skills and a keen eye for detail.
The predicted salary is between 20000 - 25000 € per year.
The housekeeper will promote a positive image of the property to guests and must be pleasant, friendly, and able to address problems or special requests. The Housekeeper must understand his/her role as brand ambassador and provide positive brand experiences to all customers.
JOB REQUIREMENTS:
- Ability to follow instruction
- Good communication skills are an asset
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Flexibility is key; this role will include working weekends
- Attention to detail
- Professional appearance and manners
- Flexible Hours
DUTIES:
- Clean a set amount of guest bedrooms / public areas according to required standards
- Maintain an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
- Respond to guests and staff inquiries, requests, and complaints in a prompt and courteous manner
- Ensure all lost property items are handled in line with company policy
- Ensure all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
- Take personal responsibility for equipment, ensuring it is operated correctly and secure at all times
- Ensure security of guest rooms and privacy of guests
- Perform laundry tasks when necessary, including collecting, sorting, and transporting laundry at the beginning of each shift
- Stock linen supply room with clean linens for use for the next day if required
- Perform Linen Porter duties if required
- Perform additional tasks as directed by Housekeeping supervisor
APPLICABLE SKILLS:
- Excellent customer relations
- Must have time-management skills
- Adaptable to change and able to handle multiple priorities under pressure in a fast-paced environment
- Attention to detail
- Eager and focused to exceed guest expectations
- Be fit and able to lift
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests.
Housekeeper in Dundee employer: Holiday Inn Express Dundee
As a Housekeeper with us, you will be part of a supportive and dynamic team that values your contributions and promotes a positive work environment. We offer flexible hours, opportunities for personal growth, and a commitment to maintaining high standards of cleanliness and guest satisfaction. Join us in creating memorable experiences for our guests while enjoying a workplace that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeper in Dundee
✨Tip Number 1
Get to know the property inside out! Familiarise yourself with the layout, facilities, and services offered. This way, when you chat with guests, you can provide them with helpful info and show off your brand ambassador skills.
✨Tip Number 2
Practice your communication skills! Whether it’s a friendly hello or addressing a guest's concern, being pleasant and approachable goes a long way. Remember, we want to create positive experiences for everyone!
✨Tip Number 3
Show off your flexibility! Be ready to adapt to changing situations, whether it’s working weekends or handling unexpected requests. This adaptability is key in a fast-paced environment like ours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and show us you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Housekeeper in Dundee
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and pleasant personality shine through. We want to see how you can be a brand ambassador for us, so don’t be afraid to show your enthusiasm for the role!
Highlight Relevant Experience:Make sure to mention any previous experience in housekeeping or customer service. We love seeing how your skills align with our needs, especially your attention to detail and ability to handle requests professionally.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to follow instructions carefully and address all the key points mentioned in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Holiday Inn Express Dundee
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a housekeeper. Familiarise yourself with the importance of being a brand ambassador and how your role contributes to guest satisfaction. This will help you articulate your understanding during the interview.
✨Show Off Your Communication Skills
Since good communication is essential in this role, practice how you would handle various guest scenarios. Think of examples where you've dealt with requests or complaints tactfully and professionally. This will demonstrate your ability to maintain a positive image of the property.
✨Highlight Your Attention to Detail
Prepare to discuss specific instances where your attention to detail made a difference. Whether it’s about cleaning standards or ensuring guest privacy, having concrete examples ready will show that you take pride in your work and understand the importance of these details.
✨Be Ready for Flexibility Questions
Flexibility is key in this role, so be prepared to discuss your availability and willingness to work weekends or adapt to changing priorities. Share experiences where you successfully managed multiple tasks under pressure to showcase your adaptability.
