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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from check-in to check-out.
- Company: Join RBH, a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, free meals, and wellness events.
- Why this job: Be part of a vibrant team in a fast-paced environment with opportunities for growth.
- Qualifications: A friendly personality, strong communication skills, and a problem-solving attitude are essential.
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 20000 - 28000 £ per year.
Team Member Reception – 24 hours
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
A modern Doncasterhotel with excellent transport links, free parking,freeWi-Fi and breakfast included Holiday Inn Express Doncaster hotel is three miles from the town centre. The nearbyM18 and A1(M)motorways provide easy accesstothe whole region. There's free on-site parking. You can join excited football fans at Doncaster Rovers' Keepmoat Stadium or have a flutterat the Doncaster Racecourse, both within 10 minutes of the hotel by car. If you prefer retail therapy, the Lakeside Village Outlet Shopping Centre is less thana mile away. You can hostyour clients in the hotel's two naturally lit, air-conditioned meetingrooms, which havefree Wi-Fi and space forup to 40guests. If you're in for a long day, you can ordercatered lunches,from sandwiches and chips to a full, hot buffet. The Lakeside business park, home to many important local companies, is five minutes' driveaway. The Express Start Breakfast buffet, with scrambled eggs, bacon, beans, sausages and cold items, are included in your room rate. In the evening, settle down to fish and chips or a burger in the comfortablechairs of theairy Great Roomrestaurant, or unwind with a glass of wine inthebar or our small outdoor area.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL
What you'll be doing…
Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.Serving on the bar when required for both food and beverage orders.Basic cooking of the dinner menu.Basic cooking of breakfast, clearing tables, keeping breakfast items topped, tables cleared and cleaned throughout breakfast times and helping with cleardown after service.Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
WHAT WE NEED FROM YOU
A welcoming personality who loves connecting with people and making their day brighter.Strong communication skills, comfortable chatting with guests and coordinating with team members.Sharp attention to detail, especially when it comes to handling guest needs and reservations.A problem-solver who can think on their feet, handling any situation with a positive attitude.Team spirit, ready to jump in wherever needed to keep things flowing smoothly.High energy and adaptability, thriving in a fast-paced environment where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact Daryl Humble on 01302 314100.
AMRT1_UKCT
Guest Service Assistant employer: Holiday Inn Express Doncaster
Contact Detail:
Holiday Inn Express Doncaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Show your personality! As a Guest Service Assistant, being friendly and welcoming is key. When you meet people, whether in person or virtually, let your enthusiasm for hospitality shine through.
✨Tip Number 2
Familiarize yourself with the hotel and its amenities. Knowing the ins and outs of the Holiday Inn Express Doncaster will help you answer guest questions confidently and make their stay even better.
✨Tip Number 3
Practice your communication skills. Since you'll be interacting with guests and team members regularly, being able to convey information clearly and positively will set you apart from other candidates.
✨Tip Number 4
Demonstrate your problem-solving abilities. Think of examples where you've successfully handled challenges in a fast-paced environment, as this will show that you're ready to tackle any situation that arises.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Guest Service Assistant position. Highlight key responsibilities and required skills, such as strong communication and attention to detail, to tailor your application accordingly.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to connect with guests and work in a fast-paced environment, aligning with the hotel's values.
Highlight Relevant Experience: In your CV, emphasize any previous roles in hospitality or customer service. Use bullet points to clearly outline your responsibilities and achievements, focusing on how they relate to the tasks mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holiday Inn Express Doncaster
✨Show Your Friendly Personality
As a Guest Service Assistant, your welcoming demeanor is crucial. Make sure to smile and engage with the interviewer as if they were a guest. This will demonstrate your ability to create a positive first impression.
✨Highlight Your Communication Skills
Prepare examples of how you've effectively communicated with guests or team members in previous roles. Strong communication is key in this position, so be ready to showcase your ability to connect with others.
✨Demonstrate Attention to Detail
Discuss specific instances where your attention to detail made a difference in customer service. Whether it's handling reservations or ensuring a clean dining area, showing that you can manage the little things will set you apart.
✨Emphasize Problem-Solving Abilities
Be prepared to share examples of how you've handled challenging situations in the past. Highlight your ability to think on your feet and maintain a positive attitude, as these traits are essential for success in a fast-paced environment.
