At a Glance
- Tasks: Welcome guests, take orders, serve food and drinks, and maintain a clean dining area.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy flexible hours, discounted hotel stays, free meals, and a birthday holiday!
- Other info: Part-time role with opportunities for additional hours and a supportive team culture.
- Why this job: Join a passionate team in a vibrant environment focused on guest experiences and personal growth.
- Qualifications: A friendly attitude and willingness to learn; prior experience is a bonus!
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Located in the heart of Cheltenham, Holiday Inn Cheltenham offers 120 stylish rooms in a setting that captures the charm of this historic spa town. With a contemporary restaurant, a cosy bar, and flexible meeting rooms, the hotel is designed to bring comfort and modern amenities to the town’s cultural centre. Perfectly positioned near Cheltenham’s renowned shops, gardens, and festivals, Holiday Inn Cheltenham combines convenience with a fresh, welcoming atmosphere.
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's holiday for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FOOD & BEVERAGE TEAM MEMBER AT OUR HOTEL
What you'll be doing...
- Welcome guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
- Take and process food and drink orders accurately, ensuring special requests are noted and fulfilled.
- Serve food and drinks with care, keeping presentation standards high and timing smooth.
- Set up, clean, and reset tables and service areas, maintaining an inviting and well‑organised dining space.
- Prepare and serve a variety of beverages, including basic barista duties and refreshing non‑alcoholic drinks.
- Keep the dining area stocked by assisting with inventory and restocking supplies.
- Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
- Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.
WHAT WE NEED FROM YOU
- A friendly, professional approach with a passion for creating positive guest experiences.
- Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
- Clear communication skills to interact confidently with guests and colleagues.
- A keen eye for detail, especially in order accuracy and food presentation.
- Team-focused, ready to jump in and support others to keep service flowing.
- Flexibility and energy to thrive in a fast-paced setting, handling peak times with ease.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Compensation: To be discussed
F&B Team Member in Gloucester employer: Holiday Inn Express Cheltenham
RBH Hospitality Management offers a vibrant work environment at Holiday Inn Cheltenham, where team members enjoy flexible hours and complimentary meals. With a strong focus on employee growth and development, the company fosters a supportive culture that values teamwork and customer service excellence, making it an ideal place for those seeking a rewarding career in hospitality.
Contact Details:
Holiday Inn Express Cheltenham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land F&B Team Member in Gloucester
✨Tip Number 1
Familiarise yourself with the hotel’s values and culture. Since RBH places a strong emphasis on diversity, health, and wellbeing, showcasing your alignment with these values during any interactions can set you apart.
✨Tip Number 2
Engage with the hotel on social media platforms. Commenting on their posts or sharing relevant content can help you get noticed and demonstrate your enthusiasm for the role and the hospitality industry.
✨Tip Number 3
Network with current employees if possible. They can provide insights into the work environment and may even refer you, which could significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Highlight specific instances where you created positive guest experiences, as this aligns perfectly with what RBH is looking for in a Food & Beverage Team Member.
We think you need these skills to ace F&B Team Member in Gloucester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the F&B Team Member position. Tailor your application to highlight relevant experiences and skills that align with what RBH is looking for.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for the hospitality industry and your desire to create positive guest experiences. Mention specific aspects of RBH's values, such as their commitment to diversity and employee wellbeing, to show you resonate with their culture.
Highlight Relevant Experience:If you have prior experience in food and beverage service, make sure to detail it in your CV. If not, emphasise any transferable skills, such as teamwork, communication, and customer service, that would make you a great fit for the role.
Proofread Your Application:Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn Express Cheltenham
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry during the interview. Share any relevant experiences or stories that highlight your love for creating positive guest experiences.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss examples of how you've successfully worked with others in a fast-paced environment. Highlight your willingness to support colleagues and maintain smooth service.
✨Emphasise Attention to Detail
Talk about your keen eye for detail, especially when it comes to order accuracy and food presentation. You might want to mention any previous experiences where attention to detail made a significant difference in service quality.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Food & Beverage Team Member, such as handling special requests or busy peak times. Be ready to share how you would approach these situations to ensure a seamless guest experience.
