At a Glance
- Tasks: Manage hotel operations and create a welcoming atmosphere for guests.
- Company: Join Eclipse Hotels Group, a family-owned hotel chain with a global presence.
- Benefits: Enjoy discounted stays at 5000+ IHG hotels, health plans, and employee perks.
- Other info: Flexible night shifts and opportunities for career development.
- Why this job: Be part of a team that values True Hospitality and offers excellent training.
- Qualifications: Previous hotel experience and strong customer service skills required.
The predicted salary is between 28800 - 43200 £ per year.
An excellent opportunity has arisen for an experienced Night Guest Service Manager at our Holiday Inn Express in Cardiff Airport. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Nights Guest Services Manager you\'ll deliver this through managing all aspects of the day to day operations of the hotel. You\'ll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
- Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
- Employee Assistance and Welfare Program
- Health Plan
- Life Insurance
- Cashback and discounts on the leading high street retailers
- Complimentary Meals on duty
- Employee of the Month and Employee of the Year celebrations
- Recommend a friend scheme
- Excellent Training & Development
What will your key responsibilities and duties be:
- Create a warm welcome to everyone and set the tone for each of our guests\' experience.
- Ensure that our guests experience a smooth Check-in and Check- out process (Including Group Check ins)
- Multi-tasker! Coverage of the reception desk, kitchen, bar and restaurant.
- Be able to answer our hotels calls in professional yet welcoming manner.
- Supervise the running of our Night Audit process.
- Ensure that our Front Office and lobby area are kept clean & tidy.
- Support your colleagues from other departments by setting up /clearing down of any of our food & beverage outlets (Including conference & events).
- Conduct regular security walks around our hotel.
- Mentor and act as a point of support for all our Night Guest Experience Agents
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It\'s what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
- True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
- True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
- Previous hotel experience as a Night Manager or Night Receptionist or other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
- Experience in offering exceptional customer service.
- A basic understanding of food safety.
- Understanding the needs of supervising a Team on a daily basis.
- Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members
- A clear understanding of the need for night time work.
- Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
- A fully clean driving license to chauffer our guests to the local airport (Airport located hotels only)
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
Night Guest Service Manager in Barry employer: Holiday Inn Express Cardiff Airport
Eclipse Hotels Group is an exceptional employer that prioritises the well-being and development of its team members, offering a supportive work culture where True Hospitality is at the core of every interaction. As a Night Guest Service Manager at our Holiday Inn Express in Cardiff Airport, you will benefit from competitive perks such as discounted hotel stays, comprehensive health plans, and extensive training opportunities, all while being part of a family-owned business that values genuine connections with both guests and employees.
Contact Details:
Holiday Inn Express Cardiff Airport Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Manager in Barry
✨Tip Number 1
Familiarise yourself with the specific hotel brand's values and service standards. Understanding the ethos of Eclipse Hotels Group and their commitment to True Hospitality will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of the hotel group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your previous experiences in detail, especially those that highlight your customer service skills and ability to manage a team. Be ready to share specific examples that demonstrate your problem-solving abilities in a night-time setting.
✨Tip Number 4
Showcase your flexibility and understanding of the unique challenges of night shifts. Emphasising your proactive attitude and ability to maintain a calm environment during late hours will resonate well with the hiring team.
We think you need these skills to ace Night Guest Service Manager in Barry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hotel management, particularly in night operations. Emphasise your customer service skills and any previous roles that involved supervising a team.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that demonstrate your ability to create a warm atmosphere and manage night operations effectively.
Highlight Relevant Skills:In your application, focus on key skills such as communication, organisation, and attention to detail. Provide examples of how you've successfully managed similar responsibilities in past roles.
Showcase Your Understanding of True Hospitality:Reflect on the company's values of True Hospitality in your application. Share instances where you went above and beyond to ensure guest satisfaction, demonstrating your alignment with their core service skills.
How to prepare for a job interview at Holiday Inn Express Cardiff Airport
✨Showcase Your Customer Service Skills
As a Night Guest Service Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to create a warm and welcoming atmosphere.
✨Demonstrate Your Multi-tasking Abilities
This role requires juggling various responsibilities, from managing the reception desk to overseeing food and beverage services. During the interview, discuss your experience with multi-tasking and provide examples of how you effectively handle multiple tasks under pressure.
✨Emphasise Your Leadership Experience
You'll be supervising a team of Night Guest Experience Agents, so it's important to convey your leadership skills. Talk about your experience mentoring others, resolving conflicts, and fostering a positive team environment.
✨Understand the Importance of Night Operations
Since this is a night position, demonstrate your understanding of the unique challenges and responsibilities that come with working at night. Discuss your approach to ensuring safety and security during late hours, as well as maintaining high service standards.
