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For Companies At a Glance
- Tasks: Ensure guests have a safe and outstanding experience while building relationships.
- Company: Join a dynamic hotel team in Braintree, part of the IHG family.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a culture that prioritises service excellence and personal growth.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
- Other info: Shortlisted candidates will have a quick chat to discuss the role further.
The predicted salary is between 24000 - 36000 £ per year.
The role
Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Braintree (CM77 7AB)
Guest Service Assistant duties include:
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team at
Benefits
Our rewards package includes:
– Annual Conference Event and Awards
– Apprenticeships
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Business Excellence Manager / Guest Service Manager.
Guest Service Assistant employer: Holiday Inn Express Braintree
Contact Detail:
Holiday Inn Express Braintree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding what makes IHG unique will help you align your approach during interviews and demonstrate your commitment to their service excellence.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing different guest interactions can prepare you for the types of situations you might encounter as a Guest Service Assistant.
✨Tip Number 3
Network with current or former employees of IHG. They can provide valuable insights into the company culture and expectations, which can help you tailor your responses during the interview process.
✨Tip Number 4
Prepare questions to ask during your chat with the hotel team. This shows your genuine interest in the role and helps you assess if the position aligns with your career goals.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise any previous experience in customer-facing roles. Provide specific examples of how you've delivered outstanding service, anticipated guests' needs, or resolved issues effectively.
Showcase Adaptability: Demonstrate your ability to adapt your communication style to different guests. Mention any experiences where you successfully built relationships with diverse individuals or handled challenging situations.
Proofread Your Application: Before submitting, ensure your CV and cover letter are free from errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Holiday Inn Express Braintree
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing outstanding customer service. Share specific examples from your previous roles where you went above and beyond to meet a guest's needs.
✨Demonstrate Adaptability
Highlight your ability to adapt your communication style based on the guest's needs. Prepare scenarios where you successfully adjusted your approach to ensure a positive experience for different types of guests.
✨Familiarise Yourself with IHG
Research IHG hotels and their services in your region. Being knowledgeable about the brand will show your commitment and help you answer questions confidently during the interview.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult situations or managing guest complaints. Practise your responses to demonstrate your problem-solving skills and ability to maintain service excellence under pressure.