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- Tasks: Enhance guest experiences overnight by building relationships and providing bar service.
- Company: Join the vibrant team at Holiday Inn Express Braintree.
- Benefits: Enjoy a rewarding package with career development opportunities.
- Why this job: Make a difference in guests' nights while working independently and flexibly.
- Qualifications: Customer service experience and tech-savvy skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Holiday Inn Express Braintree is looking for a Nights Guest Service Assistant to enhance guest experiences overnight. This role involves building relationships with guests, managing late arrivals, providing bar service, and ensuring safety compliance.
Ideal candidates will have experience in customer service, be tech-savvy, and able to work independently at night. A rewarding package with career development opportunities is offered.
Nights Guest Service Specialist - VIPs, Bar & 24/7 Menu in Braintree employer: Holiday Inn Express Braintree
Contact Detail:
Holiday Inn Express Braintree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Guest Service Specialist - VIPs, Bar & 24/7 Menu in Braintree
✨Tip Number 1
Network like a pro! Reach out to friends or acquaintances who work in hospitality. They might know about openings at places like Holiday Inn Express and can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve made guests feel special.
✨Tip Number 3
Be tech-savvy! Brush up on any relevant software or tools used in guest services. Being comfortable with technology will give you an edge, especially when managing late arrivals or bar service.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Nights Guest Service Specialist - VIPs, Bar & 24/7 Menu in Braintree
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you've built relationships with guests and handled tricky situations, especially during late hours.
Be Tech-Savvy: Since the role requires some tech skills, mention any relevant software or systems you’ve used before. We love candidates who can adapt quickly to new technologies!
Tailor Your Application: Take a moment to customise your application for this specific role. We appreciate when applicants show they understand what we’re looking for in a Nights Guest Service Specialist.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Holiday Inn Express Braintree
✨Know Your Guests
Familiarise yourself with the types of guests that stay at Holiday Inn Express, especially VIPs. Think about how you can enhance their experience during their stay and be ready to share your ideas on building relationships with them.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to handle late arrivals and any tricky situations, as this will show you’re ready for the challenges of the role.
✨Tech-Savvy is Key
Since the job requires being tech-savvy, brush up on any relevant software or systems used in guest services. Be prepared to discuss how you’ve used technology to improve service or streamline processes in previous roles.
✨Safety First
Understand the safety compliance aspects of working overnight. Be ready to talk about how you would ensure guest safety during your shift and any relevant protocols you’ve followed in past positions.