At a Glance
- Tasks: Lead hotel operations, ensuring outstanding guest service and team support during your shift.
- Company: Join Brightstar, an award-winning hospitality management company that values people and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible shifts, including weekends, in a supportive and professional environment.
- Why this job: Make a real impact by leading teams and enhancing guest experiences in a fun atmosphere.
- Qualifications: Strong leadership skills and the ability to stay calm under pressure are essential.
The predicted salary is between 22950 - 28050 £ per year.
Profile
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit , and it’s no accident that people come first.
We know that great things come from great people!
We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As Duty Manager, you are a key operational leader within the hotel.
You take responsibility for the smooth running of the business during your shift, ensuring guests receive outstanding service and teams are supported to perform at their best.
You lead from the front, remain calm under pressure, and make sound decisions that protect both guest experience and operational standards.
Brightstar’s values guide how we work: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care.
As Duty Manager, you bring these values to life through leadership, accountability, and care for both guests and colleagues.
Objectives of this role
- Ensure the smooth and efficient operation of the hotel during your shift.
- Deliver a consistent, high-quality guest experience across all departments.
- Act as the main point of contact for guests and team members.
- Support and motivate hotel teams to meet operational standards.
- Maintain safety, security, and compliance at all times.
Key Responsibilities
- People
- Lead and support front office, housekeeping, and food and beverage teams during shifts.
- Act as the senior contact for staff and guests.
- Handle guest feedback and complaints professionally and promptly.
- Conduct shift briefings, handovers, and daily updates.
- Support training and development of team members when required.
- Promote a positive, professional, and supportive working environment.
- Represent Brightstar values through leadership and behaviour.
- Quality
- Ensure public areas, back-of-house areas, and guest facilities meet cleanliness standards.
- Respond effectively to guest needs, issues, and special requests.
- Monitor service delivery and address issues in real time.
- Ensure accurate reporting and communication between shifts.
- Profit
- Support efficient staffing and resource use during shifts.
- Minimise service disruption through proactive management.
- Responsible Business
- Ensure health, safety, and security procedures are followed at all times.
- Act as the hotel fire marshal or senior responsible person on shift when required.
- Ensure incidents, accidents, and issues are recorded accurately.
- Follow all company policies, procedures, and brand standards.
- Maintain confidentiality and data protection standards.
- Complete all mandatory training within required timeframes.
Skills and Qualifications
- Strong leadership and people management skills.
- Confident decision-maker who remains calm under pressure.
- Excellent communication and organisational skills.
- Hands-on, proactive, and solution focused.
- Weekends post required
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list
Duty Manager in Birmingham employer: Holiday Inn Express, Birmingham Castle Bromwich
Brightstar is an exceptional employer that prioritises its people, fostering a vibrant work culture where employees are encouraged to bring their best selves to work. As a Housekeeper, you will benefit from a supportive team environment, opportunities for personal growth, and the chance to contribute to memorable guest experiences in a well-respected hospitality management company. With a commitment to integrity, fun, and quality, Brightstar ensures that every team member feels valued and empowered to make a difference.
Contact Details:
Holiday Inn Express, Birmingham Castle Bromwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express, Birmingham Castle Bromwich. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express, Birmingham Castle Bromwich
Don't be shy about reaching out to Holiday Inn Express, Birmingham Castle Bromwich directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express, Birmingham Castle Bromwich and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express, Birmingham Castle Bromwich
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
