At a Glance
- Tasks: Ensure guest safety, provide exceptional service, and handle complaints during night shifts.
- Company: Join Holiday Inn Express Birmingham - Castle Bromwich, part of the Brightstar Hospitality family.
- Benefits: Enjoy competitive pay, discounts at IHG hotels, free meals, and professional development opportunities.
- Other info: Flexible night shifts, with opportunities for progression and team-building events.
- Why this job: Be part of a vibrant team, gain hospitality experience, and enjoy a supportive work culture.
- Qualifications: No hotel experience required; strong communication and problem-solving skills are essential.
Join to apply for the Guest Service Assistant - Nights role at Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality
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Join to apply for the Guest Service Assistant - Nights role at Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality
Direct message the job poster from Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality
Holiday Inn Express Birmingham - Castle Bromwich are offering an exciting opportunity for a dedicated Guest Service Assistant to join our close-knit Nights Team.
Your overall responsibilities will include ensuring the safety and security of guests and property, and providing exceptional customer service throughout the night.
Key Responsibilities
- Working alongside our experienced Nights Team
- Breakfast Preparation in line with current SOPs & Food Hygiene Guidelines
- Handling any Guest Complaints or Emergencies promptly and professionally, resolving issues to the satisfaction of the guest and in line with hotel policies.
- Assisting with Administrative Tasks such as preparing reports & running Night Audits
- Completing nightly Cleaning Tasks
- Following our Award Winning, International Brand Standards
- Work Closely with our 24-hour on-site Security Team
Requirements & Desirable Attributes
To join our excellent & highly experienced team, we recommend the following requirements are met.
- Hotel Experience (ideally on Nights, but this is not essential)
- Excellent communication and interpersonal skills, with the ability to interact confidently with guests and colleagues.
- Strong problem-solving abilities, with a proactive approach to resolving issues.
- Flexibility to work night shifts, including weekends and public holidays.Knowledge
- of HotelKey PMS (not essential, training will be provided)
- Basic computer skills
What we offer you
- A competitive starting salary of £12.41 per hour
- Discount at Over 6,500 IHG hotels around the globe, including 50% F&B Discount
- Access to our Friends & Family Discount SchemeFree, on-
- site ParkingFree
- rong>meals when on duty, leave your shift after enjoying a lovely breakfast!
- Access to our In-House Professional Development program, and performance-based progression scheme in conjunction with the General Manager
- Access to our Cash Health Plan (subsidised dental, optical, private medical appointments, flu & travel jabs and more)
- Access to our Discount Portal offering a range of retail discounts at top brands
- Access to External Training Opportunities as part of your development plan
- Access to Team Building / Celebration Events, such as our annual Christmas Party
Ready to take the next step in your hospitality career? Join us and be a part of our vibrant team! Apply now. We can\'t wait to welcome you aboard!
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-timeIndustries
Hospitality
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#J-18808-LjbffrGuest Service Assistant - Nights in Birmingham employer: Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality
At Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality, we pride ourselves on fostering a supportive and dynamic work environment for our Night Team. With competitive pay, extensive employee benefits including discounts at over 6,500 IHG hotels, and opportunities for professional development, we are committed to helping our staff grow in their hospitality careers while enjoying a vibrant team culture. Join us and experience the unique advantages of working in a well-established hotel brand that values its employees and their contributions.
Contact Details:
Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant - Nights in Birmingham
✨Tip Number 1
Familiarise yourself with the specific duties of a Guest Service Assistant, especially during night shifts. Understanding the unique challenges and responsibilities that come with working nights will help you demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, even if it wasn't specifically at night. Being able to showcase your ability to handle guest complaints and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills during the interview. Think of examples where you've successfully resolved issues, as this is crucial for the role, especially when dealing with emergencies or guest complaints at night.
✨Tip Number 4
Show your flexibility and willingness to work night shifts, weekends, and public holidays. Employers value candidates who are adaptable and can commit to the demands of the hospitality industry, particularly for night roles.
We think you need these skills to ace Guest Service Assistant - Nights in Birmingham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Guest Service Assistant - Nights position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience:If you have any hotel or customer service experience, especially during night shifts, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your skills in handling guest complaints and emergencies.
Showcase Your Skills:Focus on your communication and problem-solving abilities in your application. Provide examples of how you've successfully interacted with guests or resolved issues in previous roles, as these are key attributes for this position.
Craft a Strong Cover Letter:Write a personalised cover letter that expresses your enthusiasm for the role and the company. Mention why you want to work at Holiday Inn Express Birmingham - Castle Bromwich and how you can contribute to their team.
How to prepare for a job interview at Holiday Inn Express Birmingham - Castle Bromwich, managed by Brightstar Hospitality
✨Show Your Customer Service Skills
As a Guest Service Assistant, you'll be interacting with guests throughout the night. Be prepared to share examples of how you've provided excellent customer service in the past, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
Highlight your strong problem-solving skills during the interview. Think of specific instances where you resolved guest complaints or emergencies effectively, as this role requires a proactive approach to issues.
✨Familiarise Yourself with Hotel Operations
Even if you don't have direct hotel experience, showing that you understand basic hotel operations and the importance of following SOPs can set you apart. Research common hotel practices and be ready to discuss them.
✨Emphasise Flexibility and Teamwork
Working nights requires flexibility, so express your willingness to work various shifts, including weekends and holidays. Also, mention your ability to work closely with a team, as collaboration is key in this role.
