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For Companies At a Glance
- Tasks: Lead the front desk team, ensuring every guest feels welcome and cared for.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality!
- Benefits: Enjoy discounted hotel rates, extra leave for your birthday, and flexible working arrangements.
- Why this job: Be part of a passionate team and make a real impact on guest experiences.
- Qualifications: Experience in guest services and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.
OUR BENEFITS
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
- And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR AT OUR HOTEL
What you'll be doing:
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Duty Manager employer: Holiday Inn Express Barrow in Furness
Contact Detail:
Holiday Inn Express Barrow in Furness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to front desk operations. Think about how you'd handle busy check-ins or guest complaints, and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your friendly vibe shine through. Remember, they’re looking for someone who can lead a team and create a welcoming atmosphere for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities with us at RBH, where we truly value our people.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re all about individuality here at RBH!
Tailor Your Application: Make sure to tailor your application to the Duty Manager role. Highlight your front desk or guest services experience and any leadership skills you have. We love seeing how your unique background fits with our values and the job description!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Holiday Inn Express Barrow in Furness
✨Know the Company Culture
Before your interview, take some time to research RBH and their values. Understanding their commitment to diversity, health, and wellbeing will help you align your answers with what they stand for. Show them that you’re not just looking for a job, but that you genuinely want to be part of their people-first culture.
✨Showcase Your People Skills
As a Duty Manager, being a people-person is key. Prepare examples from your past experiences where you’ve successfully handled guest inquiries or resolved conflicts. Highlight your communication skills and how you create a positive atmosphere for both guests and colleagues.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you had to make quick decisions under pressure. Share specific instances where you turned challenges into great experiences for guests, showcasing your ability to stay calm and effective in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at the front desk or how they handle busy periods. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your enthusiasm for the position!
