At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality brand.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours and opportunities for growth in a supportive team.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment with full training.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 10 - 12 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant (Casual) in Portsmouth employer: Holiday Inn Express and Suites
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Guest Service Assistant, you'll benefit from comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic perks such as discounts on hotel stays and leisure facilities. Join us in creating memorable experiences for our guests while enjoying a workplace that prioritises inclusivity and personal growth.
Contact Details:
Holiday Inn Express and Suites Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Portsmouth
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making guests feel welcome, try role-playing common scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Be proactive during the interview. If you notice something that needs addressing, like a messy waiting area or a guest looking confused, mention it! This shows you have the right mindset for the role and are ready to jump in and help.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant (Casual) in Portsmouth
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Yourself:We’re all about authenticity! Don’t be afraid to let your personality come through in your written application. We want to know who you are and how you can contribute to our team culture.
Apply Early:Don’t wait around! We review applications as they come in, so get your application in early to avoid missing out on this fantastic opportunity. Head over to our website and hit that apply button!
How to prepare for a job interview at Holiday Inn Express and Suites
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you speak confidently about how you can contribute to the guest experience.
✨Show Your Passion for Hospitality
During the interview, let your genuine passion for people and hospitality shine through. Share personal stories or experiences that highlight your love for making others feel welcome. This is key, as they’re looking for someone who truly cares about the guest experience.
✨Demonstrate Strong Communication Skills
Since communication is crucial in this role, practice articulating your thoughts clearly. You might be asked situational questions, so think of examples where you’ve effectively communicated or worked as part of a team. This will show you’re ready to engage with guests and colleagues alike.
✨Be Proactive and Adaptable
The job requires a proactive approach, so be prepared to discuss times when you noticed something that needed doing and took the initiative. Also, think about how you can adapt your approach to different guests. This flexibility is essential in providing outstanding service.
