At a Glance
- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join RBH, a top-rated hospitality employer that values its people.
- Benefits: Enjoy discounted stays, flexible hours, and wellness events.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Make a real impact on guest experiences while developing your career.
- Qualifications: Experience in hospitality or finance with strong attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Overview
At RBH we believe our people are our biggest assets and understand the value of putting them first.
Our approach to diversity in the workplace, health and wellbeing, sustainability and individuality sets us apart and contributes to our reputation as a Top 30 Best Places to Work in Hospitality.
Our Hotel
RBH hotels are committed to delivering guest-focused experiences and career growth for our teams.
Our Benefits
You will have access to a benefits package that supports our people.
- Discounted hotel room rates for you and your friends & family
- An additional day of leave for your birthday
- Enhanced maternity, adoption and shared parental leave
- Course sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream — choose how and when you get paid
- Life insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much more!
An Evening in the Life of Night Manager at Our Hotel
What you’ll be doing...
- Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges
- Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
- Plan the night’s rota on a weekly basis and organise holiday cover
- Lead the night team to ensure the hotel is cleaned and prepared for the next day’s arrival
- Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies
- Check in late arrivals, assist guests with inquiries, and provide overnight front desk support
- Conduct regular security checks throughout the hotel premises to ensure guest and property safety
- Collaborate with the front office and accounting teams to address issues identified during the night audit
- Maintain clear communication with the day team by preparing handover notes and recording relevant information
- Handle any emergency situations overnight, acting as point of contact and coordinating with necessary departments
Requirements
- Previous experience in hospitality or finance roles, with an understanding of accounting principles
- Strong attention to detail and accuracy in financial reconciliation
- Good communication skills and the ability to handle guest inquiries professionally
- Basic IT skills and familiarity with property management systems (PMS)
- Flexibility to work night shifts and the ability to remain focused and productive
- Equal Opportunities
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
- If at any point throughout our process you require reasonable adjustments, please contact
- #J-18808-Ljbffr
Night Manager employer: Holiday Inn Express and Suites
RBH Hospitality Management at Holiday Inn Express London - Park Royal is an excellent employer, offering a supportive work culture that values teamwork and guest satisfaction. Employees benefit from flexible hours, opportunities for professional development, and a chance to be part of a dynamic team in a vibrant location, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Holiday Inn Express and Suites Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express and Suites. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express and Suites
Don't be shy about reaching out to Holiday Inn Express and Suites directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express and Suites and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express and Suites
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
