At a Glance
- Tasks: Create warm welcomes and memorable experiences for guests at our hotel.
- Company: Join a vibrant team at RBH Hospitality Management, where inclusivity is key.
- Benefits: Enjoy flexible hours, discounts, and perks like free parking and birthday leave.
- Other info: Dynamic work environment with opportunities for personal growth and fun events.
- Why this job: Be the friendly face that makes every guest feel special and valued.
- Qualifications: Great communication skills and a passion for creating connections.
The predicted salary is between 12 - 12 £ per hour.
OUR BENEFITS
- Free on-site car parking for team members.
- Unsociable hours shift allowance of an additional +£2/+£3 per hour.
- Discounted hotel room rates for you and your friends & family.
- An additional day's leave for your birthday.
- Enhanced Maternity, adoption & shared parental leave.
- Course Sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream - choose how and when you get paid.
- Life Insurance.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- And much much more!
A DAY IN THE LIFE OF A RECEPTION TEAM MEMBER AT OUR HOTEL
- Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
- Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
- Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
- Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
- Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
- Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
- Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU
- A people person with a knack for making connections and creating memorable guest experiences.
- Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
- Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
- A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
- A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
- High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
Reception Team Member - 15hrs in Manchester employer: Holiday Inn Express and Suites
RBH Hospitality Management is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that fosters inclusivity and collaboration, employees enjoy a range of benefits including flexible working arrangements, generous discounts, and opportunities for professional development. Located in a dynamic environment, our reception team members play a crucial role in creating memorable experiences for guests while being supported by a dedicated team and a variety of social and wellness activities throughout the year.
Contact Details:
Holiday Inn Express and Suites Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member - 15hrs in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! As a Reception Team Member, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence and communication skills. Remember, it's all about making those connections!
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment and keep things running smoothly.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Reception Team Member - 15hrs in Manchester
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and passion for creating memorable guest experiences.
Tailor Your Application:Make sure to tailor your application to the role of Reception Team Member. Highlight your communication skills and any experience you have in hospitality or customer service. We love seeing how you can connect with guests and make their stay special!
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, and ensure that your experience aligns with what we’re looking for. A well-organised application reflects the detail-focused attitude we value at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly, and you’ll find all the info you need about the role right there!
How to prepare for a job interview at Holiday Inn Express and Suites
✨Show Your People Skills
As a Reception Team Member, your ability to connect with guests is crucial. During the interview, share examples of how you've created memorable experiences for customers in the past. This will demonstrate your knack for making connections and highlight your communication skills.
✨Know the Local Area
Being the local expert is part of the job! Research popular brunch spots, hidden gems, and must-see sights in the area before your interview. This knowledge will not only impress your interviewers but also show that you're ready to elevate the guest experience right from the start.
✨Demonstrate Your Organisational Skills
The role requires attention to detail and organisation. Prepare to discuss how you manage multiple tasks efficiently. You could mention specific tools or methods you use to stay organised, ensuring that every reservation and request is handled smoothly.
✨Emphasise Your Team Spirit
Highlight your ability to work well in a team and maintain a positive vibe. Share stories that showcase your flexibility and readiness to help others, especially in busy situations. This will show that you can keep the good vibes rolling across departments, which is key for this role.
