At a Glance
- Tasks: Welcome guests, handle check-ins, and ensure a smooth night experience.
- Company: Join RBH, rated Top 30 Best Places to Work in Hospitality!
- Benefits: Discounted hotel stays, extra birthday leave, flexible hours, and free meals on duty.
- Other info: Enjoy social events and wellness activities throughout the year.
- Why this job: Perfect for night owls who thrive in a dynamic, friendly environment.
- Qualifications: Friendly, detail-oriented, and reliable with a passion for guest service.
The predicted salary is between 25000 - 29000 £ per year.
JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first.
Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality!
We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
Holiday Inn Express London - Park Royal is a part of the Intercontinental Hotel Group which is designed for the smart traveller to offer a clean, which means a consistent and comfortable experience.
The hotel is situated 3 minutes drive from A40 Motorway and at the corner of North Acton Tube Station - Central Line.
With 108 rooms, we take pride in delivering memorable guest experiences through creativity, local knowledge, and exceptional friendly service.
We value culture and teamwork, to make this workplace an enjoyable place and to provide a top-notch service to our guests.
- OUR BENEFITS
- You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional days leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
- AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER AT OUR HOTEL
- What you'll be doing
- Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
- Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
- Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
- Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
- Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
- Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
- Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.
- WHAT WE NEED FROM YOU
- A natural night owl who’s comfortable working through the late hours.
- Friendly and welcoming, ready to offer service with a smile—even at 3 a. m.
- Good with numbers and detail-oriented, especially when handling nightly audits and reports.
- Reliable and calm under pressure, able to manage guest needs and unexpected situations.
- Team player who can work independently, setting the stage for a smooth start in the morning.
- High energy and adaptability, thriving in the quiet but active world of night shifts.
- EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our process you require reasonable adjustments, please contact.
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Night Guest Service Assistant in London employer: Holiday Inn Express and Suites
At RBH Hospitality Management, we prioritise our people, fostering a vibrant work culture that celebrates diversity and individuality. As part of the Intercontinental Hotel Group, our Holiday Inn Express London - Park Royal offers not only competitive benefits like discounted hotel stays and flexible working arrangements but also a supportive environment for personal and professional growth. Join us to be part of a team that values creativity, teamwork, and exceptional service, making every night shift a rewarding experience.
Contact Details:
Holiday Inn Express and Suites Recruitment Team
