At a Glance
- Tasks: Lead a team to create memorable guest experiences and ensure smooth service delivery.
- Company: Join Cairn Group, a people-first hospitality company.
- Benefits: Enjoy discounts, career development, and health support.
- Other info: Opportunities for growth in a supportive team culture.
- Why this job: Make a positive impact every day in a dynamic environment.
- Qualifications: Experience in hospitality and strong leadership skills.
The predicted salary is between 30285 - 37015 £ per year.
Want to apply Read all the information about this position below, then hit the apply button.
Department: Front of House
Join Cairn Group – Where People Drive Hospitality Forward, Together At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.
We're looking for motivated and customer-focused Supervisors to help lead our operational teams.
Whether you're supporting service delivery, coordinating shifts, coaching team members or ensuring standards are consistently achieved, you'll play an important role in helping deliver exceptional hospitality experiences for our guests.
Making Every Moment Matter Every day is different, but every day you'll have the opportunity to make a positive impact.
You will
- Support the day-to-day operation of the department and ensure smooth service delivery.
- Lead by example, maintaining high standards of guest service and operational excellence.
- Provide guidance, coaching and support to team members throughout each shift.
- Assist with organising workloads, delegating tasks and coordinating daily activities.
- Help resolve guest queries and operational challenges effectively and professionally.
- Contribute to the success of the wider team by driving performance, engagement and service standards.
Bring Your Personality. We'll Help You Build Your Career.
We're looking for people who
- Have previous experience in a hospitality or customer-facing environment.
- Lead with positivity and set a strong example for others.
- Are organised, dependable and able to prioritise effectively.
- Enjoy supporting, developing and motivating team members.
- Work collaboratively and communicate confidently with colleagues and guests.
- Are eager to develop their leadership skills and grow their hospitality career.
Why Cairn Group?
Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make.
We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.
What you'll enjoy as part of the team At Cairn Group, we recognise that our people are at the heart of our success.
That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.
As part of the Cairn team, you'll enjoy
- Discounted stays across our hotels and venues
- Food, beverage, spa and leisure discounts
- Access to retail, entertainment and lifestyle discounts
- Leadership and career development programmes
- Long service awards recognising your commitment and contribution
- Refer-a-friend scheme
- Employee Assistance Programme offering confidential support whenever you need it
- Health Care Cash Plan
- Wellbeing resources and support
- Opportunities to develop and progress across our diverse hospitality portfolio
We're committed to creating an environment where people feel supported, valued and empowered to grow.
Whether you're building your leadership experience or taking the next step in your hospitality career, Cairn Group offers the opportunity to develop with purpose, alongside a team that's stronger together.
About Holiday Inn Express - Aberdeen City Centre
Holiday Inn Express Aberdeen City Centre is centrally located close to Union Street and Aberdeen's main business, shopping and leisure areas.
Offering comfortable bedrooms and an inclusive Express Start breakfast, the hotel is a popular choice for both business and leisure guests visiting the city. xgikmsk
Join us and help lead the teams that deliver exceptional hospitality.
Guest Services Supervisor in Aberdeen employer: Holiday Inn Express Aberdeen
Cairn Group is an exceptional employer that prioritises its people, fostering a supportive and collaborative work culture at the Holiday Inn Express - Aberdeen City Centre. With a strong focus on employee growth, we offer leadership development programmes, health care support, and a range of discounts to enhance your wellbeing and career progression. Join us to make a meaningful impact in hospitality while enjoying the benefits of working in a vibrant city centre location.
Contact Details:
Holiday Inn Express Aberdeen Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Supervisor in Aberdeen
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn Express Aberdeen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn Express Aberdeen
Don't be shy about reaching out to Holiday Inn Express Aberdeen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Supervisor in Aberdeen
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn Express Aberdeen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn Express Aberdeen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
