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- Tasks: As a Night Auditor, you'll manage overnight hotel operations and ensure guest satisfaction.
- Company: Cairn Group is a family-owned business with a diverse portfolio of hotels and restaurants across the UK.
- Benefits: Enjoy perks like discounted hotel stays, 50% off food, spa discounts, and access to Wagestream for pay tracking.
- Why this job: Join a supportive team that values your growth and offers recognition through awards and incentives.
- Qualifications: Strong communication skills and previous hotel experience are preferred; flexibility and attention to detail are key.
- Other info: Opportunities for development through our 'Grow with us' initiative and a confidential Employee Assistance Programme.
The predicted salary is between 24000 - 36000 £ per year.
Working with us provides great benefits, including:
- Access your pay as you earn it through our financial wellbeing platform 'Wagestream,' a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
- 50% off Food & Beverage at all our Hotels & F&B Venues
- Spa Discounts at our venues with a Spa
- Retail, Cinema & Leisure Discounts
- Development Opportunities via our 'Grow with us' initiative, including Apprenticeship opportunities, our Development Programmes, and more!
- Monthly 'Star of the Month' Awards
- Long-service Awards, that start after 1 year of service
- 'Recommend a Friend' Incentive – Be rewarded for referring someone you know!
- Access to a confidential 'Employee Assistance Programme (EAP)' available 24/7, 365 days per year.
- Pension Scheme
- Other incentive programmes that run throughout the year
About the role…
The moment a guest steps into one of our hotels, whether it be day or night, they walk into a genuinely memorable experience. You'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience, you'll also create the warm atmosphere that makes our guests feel at home in any location.
The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. You'll also be responsible for the security of the hotel and it's guests overnight, as well and completing a number of administrative and preparation duties.
You will also undertake cleaning duties such as mopping, dusting, and hoovering, and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.
About you…
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- An empathetic and a professional approach at all times
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy – great at managing one's own time
- Previous experience ideally within a hotel environment with an outgoing personality, excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.
About us…
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
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Night Auditor employer: Holiday Inn Express - Aberdeen City Centre
Contact Detail:
Holiday Inn Express - Aberdeen City Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarize yourself with the hotel industry, especially the role of a Night Auditor. Understanding the specific responsibilities and challenges of this position will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations with us. Since creating memorable experiences for guests is crucial, share examples of how you've successfully resolved guest issues or enhanced their stay in previous roles.
✨Tip Number 3
Showcase your flexibility and ability to work under pressure. Prepare to discuss situations where you've had to adapt quickly to changing circumstances, as this is essential for a Night Auditor who works overnight.
✨Tip Number 4
If you have experience in hotel operations or related fields, be ready to talk about it. Mention any relevant software or systems you've used, as familiarity with hotel management tools can set you apart from other candidates.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Night Auditor position. Highlight key responsibilities and required skills, such as strong communication and attention to detail, to tailor your application accordingly.
Craft a Tailored CV: Customize your CV to reflect relevant experience in the hospitality industry. Emphasize any previous roles that involved customer service, administrative tasks, or hotel operations to showcase your suitability for the position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific benefits of working with Cairn Group that resonate with you, and explain how your skills align with their values and expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Night Auditor role.
How to prepare for a job interview at Holiday Inn Express - Aberdeen City Centre
✨Showcase Your Communication Skills
As a Night Auditor, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, whether through examples of past experiences or by engaging in a friendly conversation during the interview.
✨Highlight Your Customer Service Experience
Discuss any previous roles where you provided exceptional customer service. Share specific instances where you resolved challenges and created memorable experiences for guests, as this aligns with the role's focus on guest satisfaction.
✨Demonstrate Flexibility and Adaptability
The role requires staying calm under pressure and adapting to various situations. Prepare to share examples of how you've successfully managed routine and non-routine tasks in past jobs, showcasing your ability to handle unexpected challenges.
✨Emphasize Attention to Detail
Attention to detail is crucial for balancing accounts and ensuring a seamless guest experience. Be ready to discuss how you manage your time and maintain accuracy in your work, perhaps by sharing specific methods or tools you use.
