At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company with a people-driven culture.
- Benefits: Enjoy career development, discounts on stays, free gym access, and 24/7 support.
- Other info: Inclusive workplace committed to supporting all applicants throughout the recruitment process.
- Why this job: Kickstart your hospitality career in a dynamic environment where every day is different.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive approach.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant (Casual) in Stapleford employer: Holiday Inn Derby Nottingham
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every team member plays a vital role in delivering outstanding guest experiences. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits like discounts on hotel stays and leisure facilities, this is the perfect place for those passionate about hospitality to thrive and grow.
Contact Details:
Holiday Inn Derby Nottingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Stapleford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for hospitality roles and rehearse your answers. Focus on your passion for people and how you can deliver that outstanding service they’re looking for.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. They want to see the real you, so don’t be afraid to show your friendly side and share your love for making guests feel welcome.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Guest Service Assistant (Casual) in Stapleford
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application! We want to see that genuine passion for people and making their day better. Share any experiences, even if they're not directly related, that highlight your enthusiasm for guest service.
Tailor Your Application:Make sure to customise your CV and cover letter for the Guest Service Assistant role. Use keywords from the job description, like 'guest experience' and 'teamwork', to show us you understand what we're looking for. It helps us see how you fit into our culture!
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your written application. We want to know who you are beyond your qualifications, so share a bit about yourself and what makes you tick!
Apply Early:Don’t wait until the last minute to submit your application! We review them as they come in, and we might close the role once we find the right person. Head over to our website and get your application in early to avoid missing out on this fantastic opportunity!
How to prepare for a job interview at Holiday Inn Derby Nottingham
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
Since this role is all about making guests feel welcome, be prepared to share examples of your passion for hospitality. Whether it’s a personal story or an experience where you went above and beyond for someone, let your enthusiasm shine through during the interview.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle difficult guests or work as part of a team. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and appropriately for the interview to reflect the professional image of Kew Green Hotels. A polished appearance shows that you take the opportunity seriously and are ready to represent their brand.
