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- Tasks: Lead the night guest experience, ensuring outstanding service and team support.
- Company: Join a vibrant hotel brand focused on excellence and guest satisfaction.
- Benefits: Enjoy hotel discounts, retail perks, and free Leisure Club membership.
- Why this job: Be part of a fun, dynamic team with opportunities for growth and international travel.
- Qualifications: Proven leadership and customer service skills are essential; night owls preferred!
- Other info: Participate in exciting company events and access 24/7 mental health support.
The predicted salary is between 36000 - 60000 £ per year.
This role? It’s ALL about the guest and delivering an outstanding service for them during the night.
As a Guest Services Manager, you are responsible for managing all guest operations, guiding and supporting a team of Guest Service Assistants. Through hands-on leadership, you will ensure your team delivers an outstanding guest experience, one that consistently achieves all brand and company metrics and objectives. You will coach, support and engage your team and support the creation of a positive work culture that is focused on excellence, as well as seeking strategies for continuously improving the guest experience.
What you’ll be doing
What’ll make you a great fit
Our amazing benefits
Guest Service Manager (Nights) employer: Holiday Inn Colchester
Contact Detail:
Holiday Inn Colchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager (Nights)
✨Tip Number 1
Familiarise yourself with the hotel and its services. Understanding the specific offerings, such as bar service and room service, will help you demonstrate your knowledge during interviews and show that you're genuinely interested in enhancing the guest experience.
✨Tip Number 2
Network with current or former employees of the hotel. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing how you would fit into the team.
✨Tip Number 3
Highlight your leadership skills through examples from previous roles. Be prepared to discuss specific situations where you successfully led a team or improved customer service, as this will resonate well with the hiring managers.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Since the role involves handling guest complaints and ensuring a safe environment, being able to articulate how you've effectively managed similar situations in the past will set you apart from other candidates.
We think you need these skills to ace Guest Service Manager (Nights)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and leadership roles. Use specific examples that demonstrate your ability to manage teams and enhance guest experiences, especially during night shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your skills align with the responsibilities of a Guest Service Manager and your approach to creating a positive work culture.
Highlight Relevant Skills: Emphasise your leadership experience, customer service skills, and ability to work under pressure. Mention any familiarity with technology that improves guest experiences, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Holiday Inn Colchester
✨Showcase Your Leadership Skills
As a Guest Service Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you motivated and developed your colleagues to achieve service excellence.
✨Emphasise Customer Service Experience
Highlight your customer service skills during the interview. Be ready to discuss specific instances where you went above and beyond to meet guest needs, as this role is all about delivering outstanding service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled guest complaints or difficult situations in the past. Show that you can remain calm under pressure and resolve issues effectively, which is crucial for maintaining a positive guest experience.
✨Familiarise Yourself with Technology
Since the role involves using technology to enhance guest experiences, be prepared to talk about any relevant tech tools or systems you've used in previous roles. This will show your adaptability and willingness to embrace innovation.
