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- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company passionate about guest experience.
- Benefits: Enjoy career development, discounts on stays, free gym access, and 24/7 support.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment where you can make a difference.
- Qualifications: A passion for people, strong communication skills, and a proactive attitude are key.
- Other info: Inclusive workplace with excellent growth opportunities and fully funded apprenticeships.
The predicted salary is between 20000 - 25000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
This role reports directly to the Guest Service Manager.
What you’ll do
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
- If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant in Eight Ash Green employer: Holiday Inn Colchester
Contact Detail:
Holiday Inn Colchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Eight Ash Green
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your passion for hospitality and your ability to connect with guests. Remember, it’s all about making that personal connection!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and approachable to your interview. You want to look like someone who’s ready to welcome guests with open arms!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Guest Service Assistant in Eight Ash Green
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better. Share any experiences, even if they're informal, that highlight your enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Use keywords from the listing, like 'guest experience' and 'teamwork', to show us you’re the perfect fit for our Guest Service Assistant role.
Be Yourself: We’re looking for friendly and motivated individuals, so don’t be afraid to let your personality shine! Write in a way that feels natural to you, and don’t hesitate to share what makes you unique.
Apply Early: We review applications as they come in, so don’t wait around! Get your application in early to avoid missing out on this fantastic opportunity. Head over to our website and submit your application today!
How to prepare for a job interview at Holiday Inn Colchester
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Guest Service Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've gone above and beyond to make someone feel welcome or resolved an issue. This will demonstrate your passion for hospitality and your proactive approach.
✨Practice Common Scenarios
Think about typical situations you might face in this role, like handling a difficult guest or managing multiple tasks at once. Practising how you would respond to these scenarios can help you feel more confident during the interview and show that you're ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the training process, career development opportunities, or how the team maintains high service standards. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.