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- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join the vibrant team at Holiday Inn Chester South, part of IHG.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Be part of a culture that prioritises service excellence and guest satisfaction.
- Qualifications: Previous customer service experience and tech-savvy skills are preferred.
- Other info: Flexible chat with the team to discuss your fit for the role.
The predicted salary is between 24000 - 36000 £ per year.
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Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Holiday INN Chester South.
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly.
- Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests.
Beyond that, you\’ll represent our company values and culture, ensuring that service excellence remains our top priority.
Other businesses may call this role Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.
Full details of the role will be discussed with shortlisted candidates. If you\’d like to find out more before applying, contact our resourcing team at [emailprotected].
– Annual Conference Event and Awards
– Robust career development opportunities and support for personal growth
– Attractive discounts across many major retailers, restaurants, and events
– Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
– 50% off food and beverage while you stay in our hotels
– 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
– FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you’ll bring to the team
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests\’ needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.
Next steps
A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills. If successful, you\’ll meet the Business Excellence Manager or Guest Service Manager.
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Guest Service Assistant employer: Holiday Inn Chester South
Contact Detail:
Holiday Inn Chester South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding the company's culture and what they stand for will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a guest, as this will showcase your passion for outstanding service and your ability to anticipate needs.
✨Tip Number 3
Practice your communication skills. As a Guest Service Assistant, you'll need to interact with guests from diverse backgrounds. Being able to adapt your communication style will be crucial, so consider role-playing scenarios with a friend or family member.
✨Tip Number 4
Research common hospitality technology and tools. Since the role requires comfort with various technologies, brushing up on your knowledge of systems like MS Office and any hotel management software can give you an edge in the interview.
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Service Assistant. Tailor your application to highlight relevant experience in customer service and your ability to adapt to guests' needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in fast-paced, customer-facing environments. Provide specific examples of how you have delivered outstanding customer service and built relationships with guests.
Showcase Your Skills: Mention your proficiency with technology, particularly MS Office, as well as any other relevant skills that would benefit the role. If you have experience with hospitality software or systems, be sure to include that too.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the hotel industry. Address how you align with the company's values and culture, and express your enthusiasm for the opportunity to contribute to their team.
How to prepare for a job interview at Holiday Inn Chester South
✨Showcase Your Customer Service Skills
As a Guest Service Assistant, your ability to provide outstanding customer service is crucial. Prepare examples from your previous roles where you went above and beyond for a guest or resolved a challenging situation effectively.
✨Demonstrate Adaptability
This role requires you to assess guests' needs and adapt your approach accordingly. Be ready to discuss how you've successfully adjusted your style in past experiences to meet different customer expectations.
✨Familiarise Yourself with IHG Hotels
Having a solid understanding of IHG hotels and their offerings will set you apart. Research the brand, its values, and the services provided at various locations to show your enthusiasm and preparedness.
✨Prepare Questions for the Interviewers
Engaging with your interviewers by asking insightful questions demonstrates your interest in the role and the company. Consider asking about team dynamics, training opportunities, or how success is measured in this position.
