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- Tasks: Ensure guests have a safe and outstanding experience during the night.
- Company: Join the vibrant team at Holiday Inn Chester South.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Make a real impact on guest experiences and build lasting relationships.
- Qualifications: Previous customer service experience and tech-savvy skills are a plus.
- Other info: Flexible hours with opportunities for personal growth and support.
The predicted salary is between 24000 - 36000 £ per year.
The role of the Nights Guest Service Assistants is to ensure every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Holiday Inn Chester South.
Nights Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services and IHG to all guests.
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Full details of the role will be discussed with the shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team?
Benefits include:
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
What you’ll bring to the team:
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps: A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Guest Services Assistant (Nights) in Cheshire employer: Holiday Inn Chester South
Contact Detail:
Holiday Inn Chester South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Assistant (Nights) in Cheshire
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with everything IHG has to offer, so you can impress during your chat. This shows you're genuinely interested and ready to provide top-notch service.
✨Tip Number 2
Practice your people skills! Think about how you can build relationships with guests and anticipate their needs. Role-play scenarios with friends or family to get comfortable with different situations you might face.
✨Tip Number 3
Be ready to showcase your tech skills! Brush up on using MS Office and any other relevant tech tools. You want to show that you can handle the digital side of guest services like a pro.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the amazing perks we offer!
We think you need these skills to ace Guest Services Assistant (Nights) in Cheshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Guest Services Assistant role. Highlight any relevant experience in customer service and how you can contribute to creating outstanding guest experiences at our hotel.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn Chester South
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understanding who stays at the Holiday Inn Chester South will help you tailor your responses to show how you can meet their needs and enhance their experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you anticipated guests' needs or resolved issues effectively, as this is crucial for a Guest Services Assistant.
✨Familiarise Yourself with IHG Values
Make sure you understand the core values of IHG and how they relate to the role. Be ready to discuss how you embody these values in your work, especially in terms of service excellence and building relationships with guests.
✨Practice Your Tech Savvy
Since the role involves using technology, brush up on your MS Office skills and any other relevant software. You might be asked about your comfort level with technology during the interview, so being prepared will give you an edge.
