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- Tasks: Ensure guests have a safe and outstanding experience at our hotel.
- Company: Join the vibrant team at Holiday Inn Chester South.
- Benefits: Enjoy discounts, career development, and free access to leisure facilities.
- Why this job: Make a real difference in guest experiences while growing your career.
- Qualifications: Previous customer service experience and a passion for hospitality.
- Other info: Flexible hours and a supportive team environment await you.
The predicted salary is between 24000 - 36000 £ per year.
The role of Guest Service Assistant involves ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Holiday Inn Chester South.
Guest Service Assistant duties include:
- Supporting your hotel in achieving all brand and company metrics and objectives.
- Building and developing relationships with guests, assessing their needs and flexing style and approach appropriately.
- Ensuring all repeat guests, priority members and VIPs receive recognition and appreciation.
- Following SOPs to ensure consistent hospitality for all guests.
- Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products and services, and IHG to all guests.
Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.
Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more about the role before applying, why not reach out to our resourcing team?
Benefits include:
- Annual Conference Event and Awards.
- Apprenticeships.
- Robust career development opportunities and support for personal growth.
- Attractive discounts across many major retailers, restaurants, and events.
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide.
- 50% off food and beverage while you stay in our hotels.
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
What you’ll bring to the team:
Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.
Next steps: A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet the Business Excellence Manager / Guest Service Manager.
Guest Service Assistant in Cheshire employer: Holiday Inn Chester South
Contact Detail:
Holiday Inn Chester South Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in Cheshire
✨Tip Number 1
Get to know the hotel and its services inside out! Familiarise yourself with everything from the amenities to the local attractions. This way, when you chat with the team, you can show off your knowledge and passion for providing outstanding guest experiences.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with guests, think of examples from your past experiences where you've gone above and beyond for customers. Share these stories during your chat to demonstrate your commitment to service excellence.
✨Tip Number 3
Be ready to flex your style! The job requires adapting to different guest needs, so think about how you can showcase your flexibility in communication and approach. This will help you stand out as someone who can truly connect with guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Holiday Inn Chester South. Let’s make it happen!
We think you need these skills to ace Guest Service Assistant in Cheshire
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Guest Service Assistant role. Highlight any relevant experience you have in customer service and how it aligns with our values at StudySmarter. This shows us that you’re genuinely interested in the position!
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you’ve used them in past roles. Whether it’s anticipating guest needs or using technology, specific examples help us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Holiday Inn Chester South
✨Know Your Stuff
Make sure you brush up on your knowledge about IHG hotels and the services they offer. Being able to discuss specific features or promotions will show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. This could be anything from resolving a complaint to creating a memorable experience. Highlighting these moments will demonstrate your passion for outstanding customer service.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to tailor your responses to what the interviewer is really looking for. Don’t hesitate to ask for clarification if needed!
✨Be Yourself
Authenticity goes a long way! Let your personality shine through during the interview. The team is looking for someone who fits their culture, so don’t be afraid to show your enthusiasm and how you can contribute to creating a welcoming environment for guests.
